Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 418 reviews with 4 stars · Clear filters
Janine
Great prices, but it takes a little longer for delivery than other contact lens places.
Reply from LensDirect.comMar 10, 2016
Janine, We love that you love our prices but not that your order took a little too long. Hopefully you'll be able to give us another chance down the line, and we'll even throw in free expedited shipping for you! All our best, The LensDirect Team
Shelly
Received in expected time frame and like free lens case along w/ coupon for next purchase.
Reply from LensDirect.comMar 7, 2016
Shelly, Thank you! Happy you got what you wanted and especially our super cool lens case :) Can't wait to see you soon. All our best, The LensDirect Team
MELINDA
A little slow with processing but once it was they came 2 days later.
Reply from LensDirect.comMar 4, 2016
Melinda. Sorry it was a little slow! Promise to speed things up for you :) Hope to see you again soon! All our best, The LensDirect Team
marti
I was very impressed with the price and the servicel
Reply from LensDirect.comMar 4, 2016
Marti. Thank you! We aim to be impressive whether it's because of our service or our pricing. Can't wait to see you soon! All our best, The LensDirect Team
Ann
I ordered contacts for my daughter and while the process was a bit slow they had good customer service and upgraded my shipping to get the product to my daughter before she ran out! Will definitely order again.
Reply from LensDirect.comMar 3, 2016
Ann, We love to hear that our customers love our customer service! Really looking forward to helping you and your daughter out in the future. All our best, The LensDirect Team
Bruce
Online transaction was smooth. Pricing was fair, although I did find a lower price elsewhere. I thought the item could have been shipped a little faster, but overall, it was acceptable.
Reply from LensDirect.comMar 3, 2016
Bruce, Happy to hear it was smooth! While we may not always have the rock bottom pricing, we will always have fair pricing and promise to always have the BEST service :) All our best, The LensDirect Team
Rachelle
The problem I have is no fault of lens direct...the contacts are not of the right strength, but I'll stuck with them...the service, delivery and quality were all grand and I will definitely order from them again.
Reply from LensDirect.comFeb 29, 2016
Rachelle, So sorry you received the wrong strength! We would be happy to call your doctor to get this fixed in the future! Thank you again for you order! We hope to have you back again soon All our best, The LensDirect Team
Carol
Should advise that a signature is needed or wont leave package. Never heard such a thing for contacts! Prefer FedEx over regular mail service anyday!
Reply from LensDirect.comFeb 16, 2016
Carol. We agree! We prefer FedEx as well which is why we're switching soon :) Not sure why a signature was needed/required but I'll certainly look into that - not common practice. I hope you'll continue shopping with LensDirect.com - especially if we make the quantum leap to FedEx! All our best, The LensDirect Team
