LensDirect.comReviews of lensdirect.com

I have ordered toric contact lenses from this website about 2.5 months ago and the inventory is still not procured! I can’t believe that I am still waiting on this. Definitely not the place to order if you want them this month.

I chose this company above the many other options available as they state online that they ship most eyewear within a day. Considering I am in dire need of prescription sunglasses I went ahead and ordered. 9 days later and my glasses are still not even made. According to customer service, sunglasses take longer to make (she estimated it would be another 7 days, but really had no idea as to the actual time) as they are made by a third party company. Considering that this is obviously well known by customer service personnel, the website should reflect this info. Go elsewhere.

Two weeks ago I tried to order contacts (150$) from LD using Afterpay. Lens Direct emailed me to let me know they couldn’t fulfill my order because they didn’t have a current Rx from my eye doctor. So, one might assume, they’d cancel my order. Nope! Just got charged my first 50$ payment today. I tried contacting Afterpay and they passed the buck onto LD, saying it was their responsibility to cancel the order if they couldn’t fulfill it. So now I get the hassle of sorting this out. Not cool.

One of the worst companies I have ever dealt with. I ordered a pair of blue light blocking glasses. No prescription. It took about 5 weeks to arrive, and I had to email them multiple times to see where my glasses were at. They sent me the pair I ordered but it clearly did not have any blue blocking lenses. I complained to customer service and after they got back to me about a week later. Was absolutely no help whatsoever. The following week I received another pair of glasses in the mail that I did not order, they just randomly came. I complained once again and to try and get a return they said take a picture of both glasses and send it to the email they provided. I did everything they asked and then got back to me another month later and basically said they can't accept returns. No comment about the random pair they sent me and I couldn't even get my glasses I ordered sent back even though they messed it up. Awful company. What a waste of my $80 and my time.

The worst service ever received. I ordered contact lens from them on 4/23 with delivery excepted 5-6 working days later. Nothing showed up, no communication what so ever about what’s going on. The promise so much but deliver ZERO on all aspects. They even play you a recording when you are on hold explaining how good they are with service and everything else but it is all lies. They tried to pass the buck onto the supplier and they took no responsibility on their part. I will never use them again. And I strongly advise everyone else never to use them......

I recently wrote a review about the poor customer service I received after Lens Direct screwed up my prescription. Well I’m finally got the replace my lenses and guess what? They are still wrong in one eye! They have had my money now since the end of February and I have demanded a refund ASAP (I had to buy new frames and lenses from Warby Parker because I was without my glasses for seven weeks—which, by the way, got my prescription right the first time). These people have no idea what they’re doing.

I sent my New D&G frame for them to put lenses in. I was emailed saying they had the lenses all ready to cut. They only needed my PD. Which I provided them with. Received another email saying they received my frame & would have the lenses put in & would ship them out asap! Then I didnt hear from them for weeks! I emailed them asking what the hold up was. They didnt return my email til 3-4 days later. Stating the lenses were being cut for my frame. I was just getting the run around! Finally I told them to cancel my order & send my frames back to me! This is six weeks later! I went locally to have my script put in my NEW FRAME to find out that they had stripped the screws! So now I can't have lenses put in because they can't get the screws out! They managed to ruin my $270.00 frames! After receiving all the emails saying they were working on my frames. Bla bla bla They now claim they never touched my frame! A person/business is only as good as there word! The lies make them NO GOOD! No respect!

My prescription indicated a negative power for one eye. LensDirect.com sent the positive power. Contacted LensDirect.com and was told they would reorder for me. There was a delay with the manufacturer and waited 3 months for TRIAL LENSES that clearly state - NOT FOR SALE. They will not send original lenses to correct their oversight. They will not refund my money because I opened a box before noticing the power was wrong. I didn't order or pay for trial lenses. Their policy is replacement orders are trial lenses only. They did not fill the prescription properly, that's not a replacement it's a correction! First and last time I order from them.