Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Very D.
Customer service was very helpful !
Reply from LensDirect.comAug 6, 2026
Hello There! We're delighted to hear that our customer service team was able to help. Your feedback means a lot to us, and we're always here if you need anything in the future. Thanks for choosing us!
Peter D.
Prompt service and honest business! Would use their service again! Business rocks!! Thanks Jaron!!! Great customer service! Top notch!
Reply from LensDirect.comAug 6, 2026
Hello Peter! We're thrilled to hear you were happy with our prompt service and that you value our honest approach. Your support means a great deal to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Doris
Immediate professional and detailed response
Reply from LensDirect.comAug 6, 2026
Hello Doris! We're delighted to hear that you received an immediate, professional, and detailed response. Providing timely and thorough service is something we take great pride in. We truly appreciate your support and look forward to assisting you again whenever you need us!
Tonie B.
Great customer service, handled call quickly and stayed on call to ensure everything was working well.
Reply from LensDirect.comAug 6, 2026
Hello Tonie! We're so pleased to hear that our team was able to assist you quickly and stay with you until everything was working properly. Providing responsive, reliable support is always our goal. We truly appreciate your feedback and look forward to helping you again whenever you need us!
Kelly W.
Darcel helped out with my concerns and rectified some issues with my account. Very efficient and helpful.
Reply from LensDirect.comAug 6, 2026
Hello Kelly! We're delighted to hear that Darcel was able to address your concerns and resolve the issues with your account efficiently. We'll be sure to pass along your kind words they'll mean a lot to Darcel. We truly appreciate your support and look forward to assisting you again whenever you need us!
Anne
Good prompt efficient customer service from Dion. He was very helpful.
Melissa A.
Dion did a great job with verifying my order and getting it processed for filling and shipment. Dion was very friendly and helpful.
Jared G.
Chela was great! She was polite, informative and helpful! Couldn’t ask for a better experience! Thank you chela!
