Julie
Very helpful and informative and even…
Very helpful and informative and even offered me a larger discount that was much appreciated!

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Julie
Very helpful and informative and even offered me a larger discount that was much appreciated!
Kehinde
Yasmin was every efficient and pleasant. She assisted me and resolved my issue immediately.
Karley B.
Customer service is amazing! Vee did a great job at communicating what she needed from me to verify my order, she was so sweet and patient while I got what I needed. Vee was also very fast at responding to my emails as well. I will be ordering from here again as the prices are very affordable as well.
Matthew M.
Great Service, Jessica was very helpful and noticed an error in my order that I had not. She fixed the error and now I'm getting the contacts that actually match my prescription.
MN
Good response
Rich P.
I needed to have a lens replaced newly made sunglasses because of a prescription change. Vee Serieux helped guide me through the process every efficiently and free of charge. Great service!
Michael M.
I just ordered off of lensdirect.com. I failed to enter my discount code. I chatted with Vee Serieux and she was able to take care of all my concerns within seconds. I also received my shipping label with like 3 seconds via e-mail. So far excellent customer service.
Daniel G.
super quick service from Vee Serieux. well done!