Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Elana
So this has been a great experience so far! I placed a contact order used a coupon and afterpay which helps so much. Since it was the first time ordering I live chatted with them they verified my prescription! And told me exactly what to expect. They also told me how the "insurance reimbursement" worked. As well as the process of getting replacement lenses for my frames. It was a quick and painless process and it saved me money in the long run 🙌
Eileen H.
I was worried about my glasses being lost in the very unreliable US mail, and Aliyah came right back to me to reassure me they'd arrived and new lens were being processed. So friendly and helpful, thanks!
Ross S.
I had an issue with my left pair of contacts and they were incredibly helpful each step of the way until the issue was resolved and I got the correct prescription!
Basia S.
Karielle Fowell was very helpful. She quickly addressed the issue I had, and helped me understand the process.
rebecca D.
She was very quickly responsive, polite and resolved my issue immediately.
Scott C.
Outstanding Service from Daisy DeSir!! Here is the Game Plan - 1st - Almost down to the last few contacts and its a Saturday Morning! 2nd - Send off an e-mail (5:30am CST) that I didn't think would get returned until Monday.. Then! 3rd - Daisy Replies at 8am CST - That my contacts have been ordered and are on the way!! 4th - She follows up with an e-mail and we are done!! TOUCHDOWN!! Daisy is AWESOME and Go Gators!! Scott
DoSuphu from San Jose, C.
Customer Service Agent Karielle Fowler was very helpful in resolving the issues of my orders. She asked the right questions in the chat and provided the solutions. I'm very appreciative of her help. Great job. Thanks.
Jason
Great Customer Service! Karielle Fowell was an online who took great care of all my needs. She was very communicative and resolved all questions and concerns that I had in a very quick and efficient manner. Highly recommended!!!
