Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Adrianne J.
DARCEL was amazing! Thanks for your help!
Reply from LensDirect.comJun 19, 2026
Hello Adianne! We're thrilled to hear that Darcel provided such amazing assistance. We'll be sure to share your kind words with them they'll be delighted to know their help made a positive difference. We truly appreciate your feedback and thank you for choosing us!
Larry
Agent understood my concerns and addressed them promptly. Easy, one phone call and done
Reply from LensDirect.comJun 19, 2026
Hello Larry! We're pleased to hear that our agent understood your concerns and addressed them promptly. Making the process simple and efficient is what we strive for, so it's great to know your issue was resolved with just one phone call. We appreciate your review and look forward to assisting you whenever you need us.
Joey
Chelsea assisted me over the phone and she was so helpful; a dream to work with. Chelsea is a wonderful asset to the customer service team.
Reply from LensDirect.comJun 19, 2026
Hello Joey! Thank you for taking the time to share your experience! We're delighted to hear that Chelsea was so helpful and made the process such a positive one for you. Providing exceptional customer service is our top priority, and it's wonderful to know that Chelsea's support left such a great impression. We'll be sure to pass along your kind words she is indeed a valued member of our team. We truly appreciate your feedback and look forward to assisting you again in the future.
E R.
Pleasant interaction with Kwas.
Reply from LensDirect.comJun 19, 2026
Hello E! We're glad to hear you had a pleasant interaction with Kwas. Providing a positive and helpful experience is what we strive for, and we'll be sure to share your kind words with Kwas. We appreciate your support and look forward to serving you again.
Scot
Mario answered all my questions promptly
Reply from LensDirect.comJun 19, 2026
Hello Scot! Thank you for your kind review! We're delighted to hear that Mario was able to answer all your questions promptly. Providing responsive and helpful support is very important to us, and we'll be sure to pass along your feedback to Mario. We appreciate your support and look forward to assisting you again in the future.
Cellar M.
Kadisha Louis took a personal and human interest in my needs and concerns regarding my order. She followed through until the issue was resolved. Working with online companies can be so impersonal, and they don't have to show up like this. I was impressed, and it really made a difference to me.
Reply from LensDirect.comJun 18, 2026
Hello Cellar! Thank you for your thoughtful review. We're so pleased to hear that Kadisha Louis took the time to understand your needs and stayed with your issue through to resolution. Providing attentive, human-centered support is something we truly value, and it's wonderful to know it made a meaningful difference in your experience. We'll be sure to share your kind words with Kadisha. We appreciate you choosing us and taking the time to share your feedback!
Larry Z.
DeMario was super helpful in getting my first online order for contacts processed successfully. The online checkout process failed with my credit card, but DeMario was able to take my information and process my order quickly.
Reply from LensDirect.comJun 18, 2026
Hello Larry! We're glad to hear that DeMario was able to step in and help get your first online contact lens order completed smoothly after the checkout issue. It's great to know he was able to process everything quickly and make the experience a positive one. We'll be sure to pass along your kind feedback to him. We appreciate you choosing us and look forward to serving you again in the future!
Sabrina
Jaron provided very prompt, pleasant, and thorough help with my questions and shipping request today. I would be happy to work with him again if the need arises.
Reply from LensDirect.comJun 18, 2026
Hello Sabrina! We're glad to hear that Jaron was able to provide prompt, pleasant, and thorough assistance with your questions and shipping request. It's great to know your experience was a positive one. We'll be sure to share your feedback with him. We appreciate you taking the time to share your experience and look forward to helping you again whenever you need us!
