Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Lori P.
I've been ordering from LensDirect for years! Their prices are the best, and the customer service is EXCELLENT! Whenever I've had an issue, they have made things right...I would especially like to commend Daisy who was so professional and friendly! I HIGHLY recommend LensDirect!
Marlene M.
I was very skeptical about buying glasses online as I treasure my eyesight I ordered new lenses for a pair of frames I loved that the prescription was outdated. I sent them my prescription, a picture of me with those frames, and sent them the frames ( they even pay the shipping) In two weeks my new glasses are at my home and they are fabulous!! From now on I will use the optometrist for my prescription only and they can sell their expensive frames to other people!! Again GREAT JOB
Nicole D.
So accomodating and knowledgeable!! Took me almost no time to fix the issue with her!! Extremely satisfied!
Melissa R.
Yasmin is Awesome! She helped me through every step of my first order! Thank you for help Yasmin.
Kathleen C.
As soon as I got my first pair of replacement lenses from LensDirect, I immediately sent three additional pairs of glasses for lens replacement. Nothing beats your favorite frames with your NEW prescription in them, and LensDirect does not disappoint! Best of all, their customer service - specifically Mia - is an absolute SUPERSTAR when it comes to any questions I had. She expertly figured out the correct PD I needed for my glasses, and her emails were always timely and pleasant. Mia was very willing to help me in all aspects of my purchase.
paul
The best customer service! Ships very fast, great products and great prices. I bought the Hyannis Crystal Glasses. They are amazing!
James S.
I have used LensDirect now for two orders and have had a five star experience. The quality of their work is readily apparent and I know, I used to work in the optical industry. They do not over tighten screws and they cut the lenses to fit exactly in the frame. Many OTHER companies rush the job strip screws out, incorrectly cut the lens, and even mount the optical center off. Even better the communications and updates are excellent and both times they returned my glasses before the promise date. LensDirect should be your go to Rx lens provider!
JoAnna S.
Great service!!
