Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Verified C.
Quality is absolutely perfect. Ordered 3 times in the last 3 months. Customer Service associate, Jessica provided top notch customer service today (04/09/21) and helped with my order. Jessica goes above and beyond the call of duty in every aspect of account management, knowledge and really made us happy! Thank you Jessica, Great Job 👏 DF
Nathan W.
I have loved dealing with Lensdirect. They seem to care about their service and their product. I highly recommend them to care for all contact needs. I have dealt with Lily Deterville, who has been particularly professional and friendly. Keep up your good work, Lensdirect!
Russell E.
Excellent customer service, always very courteous and respectful. Great communication. Daisy and also Glen were both terrific, and very helpful. I appreciate the excellent communication on their part. And the glasses I received are exactly what I hoped for! Great fit and vision, light weight and good looking, great color! Thank you all at Lens Direct!
Michael P.
When I look to purchase something online, I then look at the reviews. Sometimes, as I go through that process, I see reviews that appear to be fake and/or paid. LensDirect is a serious exception to that rule. The lens replacement process was SEAMLESS beginning to end : 1. I went online, gave the details of my current frames, uploading a prescription. 2. They sent me shipping labels. 3. I packed up the frames and sent to LensDirect. 4. Upon delivery of the frames, I immediately received an email from LensDirect that my frames were in their possession. 5. 3-4 days later, all of my frames were delivered to my home with new lenses in them (BLUE LIGHT LENSES!) with the old lenses in the box. If you are like me, you have a lot of frames in your collection -- I have been wearing glasses for years and every time my prescription changed, I just ordered new glasses. NO MORE! I can see again out of the frames that I love and am protecting my eyes from the harmful blue light that is emitted from the computer screen I stare at ALL DAY. Thank you LensDirect team for a seamless experience and giving me the ability to fall back in love with my old frames. Would 100% recommend!
Sarah K.
I have never experienced such wonderful customer service that Jessica Alexander provided for me. I never write reviews but I could not leave this experience without any well deserved feedback. Helpful, consistent, great communication skills, never left me in the dark I knew each step that I had to do complete for my contact lenses with detailed explanation each step of the way. Hands down best service I have ever had with any company. I will definitely be a loyal customer from here on out. I appreciate Jessica’s help she was amazing and very professional a true asset to your company. Please give your employee the credit that she so well deserves. I am positive I am not the first customer to rave about her customer service skills not to mention the many more that she will receive. I appreciate it if you let me know that Jessica see’s this review for herself. I like to give credit where credit is due. Thank you Sarah Kingsley
QueenieIV
On Friday, 19 March 2021, I contacted LensDirect in regards to placing a new order for contact lenses. I also needed to return unused contact lenses because my contact lenses prescription recently changed. Mia was very helpful assisting me with replacing my contact lenses. She assisted me in the past, and always provided me with outstanding customer service.
James F.
What a great service. Picked my lenses online with lots of info about upgrades and once I decided what I needed to order it couldn't have been simpler. Quick label print to ship my existing frames off and then great communication about receiving, making the lenses and then polishing and shipping. They fit my frames perfectly and the prescription is flawless. Thanks!
customer
This was the first time I ordered from Lens Direct, and let me tell you it was so awesome! Wow Great price and fast delivery. I saved $300 dollars omg! I was down to my last pair of contacts and was so happy how fast they came. Will recommend my clients and will definitely order again. Thank you lens direct.
