Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Chris J.
I was sent wrong contacts and I emailed y’all and Eva Louis got right back in touch with me. Now hopefully I will get them back in a timely fashion cause I’m in dyer need of them. Eva was very nice and helpful and friendly I think if all ur employees are like her ya would have a wonderful company. That woman deserves a raises!!!!👍
Suzanne M.
I had a problem with shipping delay due to covid and/or holiday shipping delays. Thank you LenseDirect for your prompt attention to my problem. I had not one, but three responses to the issue including the company ceo! You have just acquired a faithful customer! Thank you!
Patrice B.
I ordered a pair of Hyannis sunglasses in tortoise shell as a gift. I was sent an email noting the tortoise shell was out of stock but was offered a different color which I declined. About a week later I received an email noting a pair of tortoise shell sunglasses were in stock and if I still wanted them they would be sent out that day. I said yes! Now that is above and beyond customer service and I highly recommend using LensDirect.com.
Customer
My order has been sitting at the post office since 12/11 and the tracking finally updated hopefully I will get it today. The shipping methods you use are awful. This is not the first time I have had issues. UPDATE: LensDirect contacted me and made generous offer to make this right. I appreciated their concern. This shows real integrity. Thank you LensDirect
Mary S.
Great service and delivery time. Will definitely order from again!
Amy
I've needed to resolve a couple of minor issues recently and I have received excellent customer service from the LensDirect chat function and when I called customer service. I have definitely been satisfied!
KV
Easy and quick
ALLA
Everything is great, thank you! Will order again.
