Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Karla P.
Amazing!!!!!! The personal attention is beyond this world! I’ve never received great customer service like this in years!!!!!!! Not to mention my contacts were also affordable and the flexibility of placing an order was seamless!!!!!!!
Stacy
I did two lens replacements within about 3 weeks of each other. The first was with a pair of frames I've had since the late 80s. Really. They finally came back in style! Back then I used them for distance -- but now I needed them for up close, over my contacts. Lily in customer service was awesome! The second pair was a newish pair of frames that I would wear over my mono-vision contacts at night for better distance vision while driving. Since I changed my contacts RX, they were obsolete. I realized I didn't have a pair of distance vision glasses for when I wasn't wearing contacts, I really liked the frames (and they cost a fortune at my eye doctor's 'store') -- so I asked for my RX from my eye doc and sent everything in. Shipping was a little slower the second time around, but we were also in the early days of the COVID pandemic, so I was surprised I could have anything replaced at all. They arrived and were also perfect. Now I can actually take out my contacts and watch TV or drive. :-) I'll definitely use you again when I need new glasses or frames, and I've shared your link with a few friends, too. Thanks for everything.
wei
I am pretty happy with the lens ordered from LensDirect firm. Their web site for lens replacement order is quite straightforward and easy to understand. The representatives were also nice and the delivery was faster with the high quality of the lens.
Deb H.
I was (and still am) very pleased with the lenses I had replaced. I feel like the quality is excellent, the service is great, and the price was more than reasonable.
Les G.
I sent a pair of Ray Ban sunglasses for prescription lens replacement. The process was very simple and the glasses were delivered on time and look great. Will be using LensDirect again.
Marissa T.
I needed new contact during quarantine and they came in super fast. The prices compared to other sites is way cheaper. Will be ordering again when I need new contacts.
Edmund S.
Quick and painless ordering of lenses
Debbi Cress Y.
I had to replace my eyeglass lenses, and they did a great job. The whole process was fast and easy.
