Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Disneyman
Very good details on my order inquiry
Reply from LensDirect.comJun 11, 2026
Hello There! We're glad we could provide clear and detailed information regarding your order inquiry. We appreciate you taking the time to share your experience!
Nicolas S.
Ileana was incredible! One of the nicest customer service reps I’ve ever come across. It was a pleasure to work with them and they deserve all the good fortune their company can offer them!
Reply from LensDirect.comJun 11, 2026
Hello Nicolas! Thank you for your wonderful feedback! We're thrilled to hear that Ileana provided such a positive and memorable customer service experience. We truly appreciate you taking the time to share your kind words!
Amy V.
Mario was very quick, helpful, and polite.
Reply from LensDirect.comJun 11, 2026
Hello Amy! We're happy to hear that Mario was quick, helpful, and polite. We appreciate you taking the time to share your experience!
Luann R.
Nyah made the experience nice and easy.
Reply from LensDirect.comJun 11, 2026
Hello Luann! We're glad to hear that Nyah made your experience nice and easy. We appreciate you taking the time to share your review!
Seraphin M.
Francine reached out to me, and I was a bit confused about what she was asking for, but she helped me understand completely without making me feel like an idiot! Great and polite customer service!
Reply from LensDirect.comJun 11, 2026
Hello Seraphin! We're glad Francine was able to clearly explain everything and provide such polite, helpful support. We appreciate you sharing your experience and are happy it was a positive one!
Riopixie
Chela speaks perfect English (British?) and is super polite. She identified my account quickly and made the requested changes to my delivery schedule. it is an unusual expereince these days to encounter Customer Service this exceptional. Thank you Lens Direct for hiring quality employees!
Reply from LensDirect.comJun 11, 2026
Hello Riopixie! We're glad to hear that Chela provided such prompt, polite, and efficient support in updating your delivery schedule. We truly appreciate your kind words about our team and are happy you had such a positive experience with LensDirect!
Brandi
Jaron is a pleasure to communicate with!
Reply from LensDirect.comJun 11, 2026
Hello Brandi! Thank you for your kind feedback! We're glad to hear that Jaron was a pleasure to communicate with. We appreciate you taking the time to share your experience!
Lauren D.
Lexie and her supervisor helped me tremendously!!! Thank you !!!
Reply from LensDirect.comJun 11, 2026
Hello Lauren! We're so glad to hear that Lexie and her supervisor were able to help you tremendously. We truly appreciate you taking the time to share your experience!
