Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 10,162 reviews with 5 stars · Clear filters
Marilia S C.
Great service!
Reply from LensDirect.comDec 2, 2019
Hi There! Thank you so much for reviewing us! We are so happy to hear that you loved our service. Only the best service for our best customers! I hope that you come back soon. We would love to see you again! Have a great day! The LensDirect Team
Grace O.
Great discounts and fast shipping. Thank you so much for your commitment to customer satisfaction.
Reply from LensDirect.comDec 2, 2019
Hi there! I am happy to hear that you loved working with us. We love working with you too! Hope that you come back to us soon and that we can do this all over again! Have a great day! The LensDirect Team
Amanda S.
I had no issues with my order and I appreciate that! They were here in a fairly reasonable time too!
Reply from LensDirect.comDec 2, 2019
Hi there! Thanks for taking time out to write us a nice review! We hope to see you again :) The LensDirect Team
Cindy W.
My order was shipped quickly, very easy to place order, representative knowledgeable, courteous, overall excellent customer service.
Reply from LensDirect.comDec 2, 2019
Hi Cindy! Wow, this all sounds like good news! I hope that every order is exactly like this! We can't wait to see you again soon. :) Have a great day! The LensDirect Team
Michael R.
Great service and it came pretty fast!
Reply from LensDirect.comDec 2, 2019
Hey Michael, Thank you for the kind words. We hope your next experience with us is just as good :) Thanks for your review, The LensDirect Team
D. Renee H.
My honest experience was VERY FAST EASY AND PAINLESS... THANX LENS EXPRESS
Reply from LensDirect.comDec 2, 2019
Hi there! We are happy to hear that you got great service! That’s what we take pride in :). Have a great day, The LensDirect Team
Marie S.
Great experience!
Reply from LensDirect.comDec 2, 2019
Hey Marie! Thanks for taking time out to write us a nice review! We hope to see you again :) The LensDirect Team
Richard G.
Easy web site and fast shipping.
Reply from LensDirect.comDec 2, 2019
Hey Richard, We are happy to hear that you received fast shipping! We strive to be as convenient as possible for you :). Have a great day, The LensDirect Team
