Excellent
Based on 2,026 reviews
LensFactory4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 1,645 reviews with 5 stars · Clear filters
Robert
My expectations were low to be honest. Turned out to be superb.
Reply from LensFactoryOct 2, 2025
The key to happiness is low expectations :) Seriously - we appreciate your business and hope to see you again in the future.
Giovanni U.
The glasses were delivered as promised and they are even BETTER than the glasses I got from my usual optical place. I am definitely going to be getting more lenses from this service. Quick, accurate and affordable! Highly recommend!
Reply from LensFactoryOct 2, 2025
Thanks for the great review. We're glad we were able to offer you a more affordable (and better) option!
Robert C.
Just wanted to recognize the tremendous job Emily from Lensfactory did helping me with my new lenses. She is so polite, great customer service skills and extremely knowledgeable. My order was fullfilled perfectly and I have to give the majority of credit to Emily. I have recommended Lenfactory to family and friends and told them to ask for Emily. Great job all around.
Reply from LensFactoryOct 2, 2025
Thanks for the great review! Emily is great!
Anthony
This is my second order from Lens Factory. Awesome company to deal with as they are customer focused. A great way to save money by keeping frames you love
Reply from LensFactorySep 22, 2025
Thanks for the great review!
SIMONA V.
So far so GREAT! I am the one on standby! Lens Factory allows you to mail your own frames in or mail preselected used/new frames which is an eco-friendly choice. If you have high index lenses make sure that the frames are metal or solid all the way around the lenses and are not half rimless. Also, the thicker the lenses, generally the smaller frame size is better. The online process allows you to add extras to determine the costs like tints, scratch resistance, material types and so on. Look to see if there is a new customer discount and also they have a prepayment plan that allows you to split the REASONABLE cost already within approximately five weeks. Additionally, my correspondence with Emily regarding my frames, prescription adjustments from my original document, credit adjustments that had taken place was among the best. I look forward to conducting our business again soon. Thank you!
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Shawn W.
Quick and secure shipping. The prescription is perfect. Never had any problems with the mounting. This is the way I can buy the fancier frames off of the internet and have trifocals done by Lens Factory at a better price than the eye doctor I go to. Very,very pleased.
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Rye M.
I'm just happy this service exists
Reply from LensFactorySep 22, 2025
Thanks for the great review!
Pat R.
I am thrilled with the speed and quality of the service...and especially the wonderful emails!
Reply from LensFactorySep 22, 2025
Thanks for the great review!
