leospaw.com Reviews | Read Customer Reviews of leospaw.com

leospaw.com Reviews | Read Customer Reviews of leospaw.com

leospaw.com reviews

Showing 21 reviews with 1 star · Clear filters

Lorraine
Jan 3, 2025
Did not order after reading this
Did not order after reading this - but was wary because every single review of the item I was looking at had 5 stars! That never happens on legit sites.
Reply from leospaw.comFeb 13, 2026
We understand your concern. Seeing only 5 star reviews can sometimes raise questions. We do not filter out honest feedback, and you will find a mix of reviews across platforms, including both positive and critical experiences. Not every product is the right fit for every cat, and we respect that. If you ever have questions about a specific item or policy before ordering, you are always welcome to reach out to us at [email protected]. We are happy to provide clear answers so you can decide with confidence.
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Della L.
Oct 25, 2024
This toy is a joke and a waste of money
This toy is a piece of junk. The suction on this thing is awful, but I'm sure it's a tactic to try and get us to order replacements. The suction did not last more than 8 hours on this thing. My car hates it. He has shown total noninterest in it. I will never order from this company again. Don't waste your money on this. It is definitely not worth the money I spent on it.
Reply from leospaw.comFeb 13, 2026
We’re sorry to hear this was your experience. That’s not what we want for you or your cat. The suction base is not designed to fail or push replacements, and it should hold properly when applied to a clean, smooth surface. If it is not performing as it should, that is something we want to address. We also understand that not every toy is a fit for every cat. Please reach out to us at [email protected] with your order details. We would appreciate the opportunity to review this and see how we can make it right.
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Los O.
Jul 7, 2024
A total failure
A total failure. I received the bird wire toy this morning. Birds are terrific. That's it. The suction cup device is a joke. The longest it has stayed attached to the floor or wall is 10 minutes. When the cats did play with it (barely) it fell over quickly. They enjoyed nosing around the feathers. For $3 I could have bought them a feather toy at Petco. I resisted the FB videos for a long time. Have been stung before. This old dog did not learn a new trick.
Reply from leospaw.comFeb 13, 2026
We’re sorry to hear this was your experience. We know how disappointing it is when something doesn’t perform the way it should, especially after giving it a chance. We’re glad to hear the birds themselves met expectations, but the suction base should hold properly when applied to a clean, smooth surface. If it’s not doing that consistently, that’s a problem. Please reach out to us at [email protected] with your order details. We’d appreciate the opportunity to review this and work toward a proper solution for you.
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Helo
Apr 19, 2024
A fuir ! ARNAQUE !
J'ai commandé mes articles le 6 avril et à ce jour je n'ai toujours rien. J'ai contacté le service client qui m'a répondu deux fois et ensuite m'a laissé dans le vent. Grosse Arnaque !! à fuir
Reply from leospaw.comFeb 13, 2026
Nous sommes sincèrement désolés d'apprendre cela et comprenons votre frustration. Nous ne souhaitons en aucun cas que vous ayez à attendre sans nouvelles claires. Soyez assurés que nous ne sommes pas une arnaque et que nous prenons chaque commande très au sérieux. L'interruption de la communication est inacceptable et nous vous prions de nous excuser. Veuillez nous contacter directement à l'adresse [email protected] en indiquant votre numéro de commande afin que nous puissions examiner votre dossier en urgence, vous fournir des informations claires et résoudre ce problème.
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D P.
Jan 26, 2024
Save your money for something that works.
Got the bird suction toy. My cat loved it but it only stayed stuck to the floor for like 5 mins. Tried it again on clean smooth walls and even a mirror. No good. Left a one star review, customer service tried to give me suggestions to make it work. In the end no help. Waste of money for 10 minutes of fun for my cat.
Reply from leospaw.comFeb 13, 2026
We’re sorry to hear the suction toy didn’t hold up as expected. We know how disappointing that is, especially when your cat was enjoying it. Our team did try to offer troubleshooting steps, but we understand that doesn’t help if the issue continues. That’s not the experience we want for you or your cat. Please reach out to us again at [email protected] with your order details. We’d appreciate another opportunity to review this and work toward a proper resolution.
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Z K.
Jan 13, 2024
one of the worst
one of the worst customer services there is. yet another company not being clear in their adverts that they aren't actually shipping from within the country they advertise in. This should be illegal. Don't bother contacting them in case you have any issues. cheers to you
Reply from leospaw.comFeb 13, 2026
We’re sorry you feel this way. We do our best to be transparent about our policies, including shipping timelines, and we understand how frustrating longer delivery times can be. We’re always available to assist and review any concerns properly. If there’s anything unresolved, you can reach us directly at [email protected] and we’ll be glad to help.
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Monika G.
Dec 20, 2023
Sehr schlechte Qualität für viel Geld
Sehr schlechte Qualität für viel Geld. Ganz miese Abzocke
Reply from leospaw.comFeb 13, 2026
Es tut uns leid, dass Sie mit der Qualität unzufrieden sind. Das ist nicht der Eindruck, den wir hinterlassen möchten. Sollte es ein konkretes Problem mit dem Produkt geben, kontaktieren Sie uns bitte unter [email protected] und geben Sie Ihre Bestelldetails an. Wir würden uns freuen, den Fall zu prüfen und eine Lösung zu finden.
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Sharon H.
Mar 27, 2023
Cat toy never sent even though company contacted more than 3 times
I ordered a cat toy on March 2. They provided me with a tracking number. According to the USPS, they -USPS-created a mailing lable on March 4 but said they had not received the item. I contacted Leo's Paw on 3 different occasions requesting information on the location of the cat toy. Each time, they said I would receive it soon, but the tracking information at the USPS never changed. It is now March 27, and nothing has changed. Their customer service is lousy and their logistics staff is clearly incompetent. Do not order from this company.
Reply from leospaw.comFeb 13, 2026
We’re sorry for the frustration this caused. We understand how concerning it is to see a label created with no movement updates. As soon as you reached out to us about the issue, we went ahead and issued a full refund for your purchase. While delays like this are rare, once it became clear the shipment was not progressing, we made sure you weren’t left waiting without resolution. We sincerely apologize for the inconvenience and appreciate that you gave us the opportunity to address it.
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