LEVEL8 Group Corp.Reviews of level8cases.com

I had an issue with the zipper because it was defective, although the product itself is of very high quality. I reported it, and they responded very quickly and handled it very well, providing me with a solution to the problem.

My package was delayed for over a week in a shipping facility and I was leaving for a trip. After a couple of e mails with Mercy, she did some checking and was able to have another bag sent and it arrived before my trip! Excellent customer service

I had an absolutely lovely experience with Level 8, they have really great communication and ensure customers satisfaction is always met. The items are sturdy, durable and extremely reliable. I am pleased with my order and all round experience, Will be ordering again.

Not only has my new Adventure 24 suitcase been well enjoyed on its first couple of journeys the customer service staff have been exceptional. Ordered the 28" and realized it was much to big for my needs. CS was very happy to exchange it for the 24" and covered the return shipping costs. I feel confident if my bag has any issues in the future the customer service at Level8 will be ready to assist.

My wife and I have traveled very hard over the past 20 years and have ruined many a luggage set. Then I did a deep dive into good quality luggage and found Level 8. We bought 2, 26 inch cases and 1 carry on. Since our purchase just 2 years ago, we have logged over 100,000 miles with this luggage and it has visited every continent to include Antarctica, or at least on the ship as we did landings. This luggage has held up and rolls with ease. Recently we had a 15 minute walk from the Sydney airport to our hotel. I would normally hire an uber or get a taxi but we walked due to how well Level 8 luggage rolls on any surface. Cobble stones in Europe, dirt paths in Uganda, sandy bits in Egypt, all with ease. I wouldn't say we abuse our luggage but inherently travel is tough on them. We had one issue where a zipper broke. I contacted the company as I was unsure of what to do since this happened on our current trip where we won't be home for another 3 months. They asked that I find anyone who could fix it and they would cover the cost. No questions past that. I sent them an invoice ($20) from a cobbler and they promptly paid it thru my PayPal account. We weren't slowed down in the least. I cannot recommend Level 8 luggage more. We have had 3 sets of friends also purchase full sets and they love them.

I’ve been using Level8 carry-on luggage for the past six years, and I absolutely love it. As a frequent traveler (2–4 flights per month), having reliable luggage is essential for me, and Level8 has never let me down. The suitcases are incredibly spacious, well-designed, and built with high-quality materials. The wheels are especially sturdy and smooth, which makes traveling so much easier, and the overall design is both sleek and practical. What really stands out, though, is their customer support. Unfortunately, during one trip, my carry-on was damaged by airport staff and the retractable handle broke. I reached out to Level8, and their support team was amazing: quick, responsive, and genuinely caring. They handled everything efficiently and sent me a replacement for free. This experience proved to me that their lifetime warranty truly delivers. It’s not just luggage, it’s a long-term investment you can rely on.

I purchased a carry-on luggage and I received it with scratches so I sent them an email and request for a replacement and they were able to process my request so quick. I can say their Customer service is superb! and I will still purchase their products. Thank you, Mercy for an above and beyond level of support in escalating this issue.

Level 8 customer service is second to none. I had a small issue with one of the luggage’s that were purchased firstly from them, and they did not hesitate to help me immediately. Their response and their resolution was very fast and what one would expect from any company.