Great
Based on 119 reviews
LEVEL8 Group Corp.4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LEVEL8 focuses on luggage bag and backpack manufacture and sell since 2008, We have carry on luggage, checked bags, larger luggage, luggage sets and backpacks for travel and business travel. Especially Aluminum luggage from LEVEL8, that is what we are most proud of. We aim to make your travel less of a burden with utility and sleek design and provide well-designed and highly-functional suitcase for all kinds of travel.
LEVEL8 Group Corp. (level8cases.com) has 119 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 93 reviews with 5 stars · Clear filters
Mark B.
After several successful uses, the combination lock malfunctioned. We communicated this issue to LEVEL8. They mailed us a new lock to replace the broken one. There was no charge. We are very pleased with the service and the luggage is very nice.
St
Best customer service. Replied quickly and could help me out with a spare part immediately. Bought the suitcase second hand and told them so. But nevertheless they helped me out.
HP
from the day one of using the luggage i was impressed by the fact that it is a unique design luggage due to the fact the wide handle bar. I have noticed few people were interested in my bag and it did stood out from the other bags. smooth wheels. overall, it is a great product. also, amazing product support. very responsive and helpful.
Tim G.
We are very happy with our Level8 suitcases. We travel a fair amount and the Level8 suitcases are holding up far better than the other name-brand stuff we've had in the past. The real advantage with There have a been a couple times the airlines were a little extra-rough with our cases requiring replacement of a couple small parts, and the Level8 customer service has been fantastic getting the new parts to me. While I don't know when these suitcases will need to be replaced, I do know that I will replace them with Level8 in the future.
Ryan K.
They were very quick in addressing my warranty claim.
Steve E.
I have three: the yellow and black 20", 26", and 28". Love them all. The wheels are the best. They are so smooth when rolling. I had an issue with the telescopic handle on the 20". I emailed the company and sent a video of the issue. They quickly sent a replacement. With so much horrible customer service nowadays, I was pleasantly suprised with the customer service at Level8.
Izabella R.
Oh my goodness. Customer service is outstanding. I LOVE my suitcase and recently my zipper broke and my wheel was wonky. Told Level 8 and they issued me a new one. I’m leaving for a big trip too and they rushed the bag just so I’d have it for my big trip. Not a lot of companies left out there that excel in customer service. So happy with my product!!
Lori
We’ve used our level 8 Voyager checked and carryon cases for a couple of years. Recently while packing up on a cruise I discovered that the zipper on my case had come off the track. After attempting unsuccessfully to have it repaired locally (which level 8 would have compensated us), we were shipped a new suitcase. We have another trip in a few weeks and I was quite anxious about this. Absolutely fantastic service and response times.
