Excellent
Based on 810 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 16 reviews with 2 stars · Clear filters
Gigi
We haven't had the chance to see how fast they respond, but we've had a number of times to speak with customer service, and found they are less than enthusiastic and lukewarm in their sympathy or concern. Customer service counts for 50% of my ratings for any company and your company has failed. We will hang in there until the next time we need customer service and decide if we will stay with your service
Spencer
I never received the new unit that I was promised after the original unit malfunctioned. The device that activates the service in a fall didn't do so consistently. The company will neither arrange to ship the unit back to them at no charge to the customer nor stop charging for the service until they have received it. Customer service was polite, but not helpful.
Carol J.
I am on my third unit. It seems they are sending refurbished old units. I used to get a call each month to test the unit I wear. Since I received the last old unit the calls have stopped.
Reply from LifeFoneMay 22, 2018
Good Morning Ms.Jenkins, We would like to thank you for taking the time to speak with us. We're glad that we were able to resolve that issue for you. Please feel free to contact any of our customer care specialists for any reason, we are there for you 24/7 at 1-800-940-0262. We appreciate you and your business, and thank you for continuing to be a part of our LifeFone family!
Esther
The device did not work with my grandmother’s phone service provider. She has dementia so she ended up giving away the device, and we aren’t aware of where it went. The service is still charging her bank account 2 years later and we have never used it. I was informed by the team over the phone the device has to be returned in order to cancel service.
Mike
Sometimes it works, sometimes it doesn't. It's on a cellular system, that all of our cell phones work just fine at the house. But frequently when the machine tells you to test it, every few months, and you push the button it will not be able to call out. Minutes are precious. One time we did a test and it took about 5 to 6 minutes for the system to finally call home. On the other hand, we get all sorts of alerts. If the power goes out or if the phone part of the base station battery is worn down then it tells us via email or text. The system does email and text as promised when it is activated. When I am across town at work, I know if my mother or my sister have completed the test.
Reply from LifeFoneSep 20, 2017
Dear Mike, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you might have had with our 3G AT&T cellular based system. Your feedback is valuable to us and we will use it to improve our products and services. We are here 24/7 if you need any further assistance. Thank you for being a valued LifeFone customer.
George
Had one fall No alarm Two false alarms
Reply from LifeFoneSep 17, 2017
Dear George, We value your feedback and the chance to resolve any issues that our customers may have. We are always here to help 24/7 whether it be a true emergency or a false alarm. Thank You for being a valued LifeFone customer.
Maureen F.
We got our dad the lifefone service, and we provided lifefone with specific instructions to contact us and not the ambulance and police. Unfortunately, there was quite a few times when my dad pushed the button and lifefone dispatched the police and ambulance to my dad's home instead of contacting his children which we had specific instructions to do this. It happened numerous times and they never seemed to get it correct. We cancelled the services and are now using the radio shack v tech careline instead of lifefone.
Jan
I had to use Life Fone twice in the last few months to call EMS. Both times the agent could not hear me unless I was next to the box. I punched my button once in my bathroom and the other time in my livingroom.
