Excellent
Based on 810 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 86 reviews with 4 stars · Clear filters
Anthony
Life phone was there to help my mom when she fell in the middle of the night. If not for lifephone the story may have had a tragic ending instead of mom’s fully recovery. Thank you lifephone!
Reply from LifeFoneJan 10, 2018
Good Afternoon Anthony, We're delighted to read your feedback about our company!! We aim to provide perfect service to each of our LifeFone customers. Thank you for taking the time to share your positive LifeFone experience!
Beverly
My only complaint was the sensitivity of the falling reaction. I was phoned nearly daily -- sometimes more than once -- when I had done nothing to trigger it. I had to turn this feature off and assume that if and when I fall I will be able to press the button.
Garnett
Have not had to use our devices. Witch is a good thing. Bet, just having it gives us peace of mind.
Reply from LifeFoneNov 21, 2017
Garrett, We're delighted to read your feedback. Now even though you haven't had to use the system yourself, we are glad that you still have peace of mind just knowing LifeFone is here any time you need help day or night, 24/7 & 365 days of the year.
Grace
Great item to have for peace of mind. Calling off hours doesn’t work though—their customer service reps can only relay the message.
Sharon
I have only been with this company a couple of weeks after a really bad experience with another company. I have special needs - a large home and garden area to cover plus I am not housebound by any means!- and had a faulty piece of equipment that was sending false alarm signals. Customer service has been excellent in helping me with set-up and testing as well as correcting the equipment issues. The people I have dealt with - all of them from the first contact to the poor young man I snapped at when a false alarm roused me from deep sleep after a day of fighting migraine - have been so courteous and gracious.
Leslie
The service is great. The people calling and responding to alerts are wonderful. My only complaint is that equipment looks old and dated and if you are a longtime subscriber you are not offered new equipment as a new subscriber.
Reply from LifeFoneOct 27, 2017
Good Afternoon Leslie, As we value our LifeFone customers, I am happy to know that service has been rewarding for your family, in addition we have recently launched a newly updated landline system that we would like to introduce to you. If you have not received a call about our newly remodeled equipment, please contact us at you earliest convenience. Our number is, 800-940-0262.
Lloyd C.
Thankfully I've had no falls but on two instances of accidental alerts (one a dropped pendant, the other am unintended button push) help arrived very promptly. The system works; I now feel safer.
Ethel
The family is more comfortable knowing there is someone monitoring me 24-7.
