Life IonizersReviews of lifeionizers.com

We’ve had our water filter machine for several years. Love it other than the cost of filters is ridiculously expensive. Add the expensive shipping and you’re in the hole $165 for only 2 filters. Also, they don’t always have them in stock so we wait awhile to get them. Company is good about emailing/phone. No real complaints about customer service. Anytime I’ve called, they’ve all been polite and do work to resolve any issues. My only complaint is the price of filters.

I have had my unit for several years. I am very happy with the unit itself. It yields delicious water every time. My problem is with the customer service. I spoke with Tania about my issues with the customer service and she said the problems had been taken care of. I had hope that things had improved. I ordered a new set of filters, which if you have a unit you know is not an inexpensive proposition, and was told I had a wait period of 2-3 weeks. It has now been 7 weeks and I was just given an apology for the delay and that the filters had a ship date, not arrival date, of next week. So this means my filters will arrive more than 8 weeks after the order was placed and my unit has been out of service for 4 weeks. In the past I had myself added to an annual ship service. I didn't once get that expected shipment of filters. I am really disappointed in the customer service of this company and its enough over the years' time that I believe I am going to search for another company with a comparable filtration machine. If Im going to pay over $3,000 for a water filtration unit I damn sure expect my once a year filter order to arrive in a timely manner. I only have to interact with them one time a year and they cant get it right.

I had purchased the mxl 15 from Indian agent in the month of in Feb and since March drinking this water... found very efficient... but have to be cautious to regularly check the water input quality.. its tds ... installed RO for maintaining tds level but still the tds level fluctuates and has to be checked regularly... but now facing problem that water output is much less than the waste water.. local Indian seller is of little help ... filter No1 has expired and unable to solve my problem... though they sent a filter but seems a used one.... can anyone give proper light to solve the isse... and now the ration of waste water to alkaline is around 6.5: 3.5 NB: kindly note my details Mobile No: 9434019800

I feel that Life Ionizer is an excellent filter and produces superb quality! BUT, the machine is terribly complicated to install and maintain! If you know a handyman that has worked with some plumbing, then call them!! Calling tech support took hours over several days. Then wait time for them to call me back. Long time to try to figure out what they were explaining to me to try to fix it. Never had all the right tools. When I called the tech support, they (talked to 3 different people) couldn't explain effectively over the phone. The video online support is not helpful. The instruction booklet is too minimal. NEED TOOLS of all shapes and sizes (particularly if you are in an older home!). Need flexibility and agility to get under the sink upside down! Costly to replace ALL the filters every year! I would not have spent this much money if I had realized how stressful all this has been. Yes, superb quality but in an average home setting, this for me is too much!

I love and use my life ionizer and use it faithfully but, my diverter valve keeps breaking.