Life IonizersReviews of lifeionizers.com

I can't believe how miserable you are as a company. To denigrate your competitors is the same as when you denigrate your own product. Demonstrate the quality of services and products, this is what customers should see, but you miserable intoxicated prospects with emails denigrating Kangen. A serious prospect would understand what kind of company you are. Shame on you.

Decade-long customer: 2nd unit, bought 3 years ago, so I have had time to reflect on comparing the MXL11 to the 9000 series and the company itself. Why a 1-star? I have to believe it goes to the company's leadership & its strategy. First the unit works well, it filters water and ionizes, and I feel it does so a notch better than, but not exceedingly so, compared to competitive brands. But the 1-star, here we go: the after-the-sale experience... it is hard to express how "taken" and dissatisfied I am contrasting the customer experience with the newer product. Here's the deal: the filter case fitting that goes into the unit is a proprietary design, and filter case encases an as-ordinary carbon filter as carbon filters go; the sheer usury for what should be a $20 filter is like hunting in the zoo: there is only one place from which you will be able to get filters and they are expensive and they don't last all that long, and no... you don't get to set how long they last before the unit locks up. And hey, I understand recurring revenue and distribution (I do) - but the filter price deflates that excitement for the brand, especially to repeat customers. The by-design design flaw (driving filter sales) is worse... the system has no filter bypass option, for those who say would have an RO system that filters everything out of the water prior to it going to the ionizer. And who'd have that set up? Lifeionizer sold me an RO system. So, think about it... why filter RO water?? Ans: you can't - there is nothing to filter, which makes buying as set of filters infuriating every time I order them... as I noted above: "taken." So, add to that, the RFID chips (finicky alignment unto themselves) disallow anything but proprietary product, and which lock out the unit; I'd say that that earns a 1-star, because there is no 0-stars. As a 10+ year user of Life Ionizers, my recommendation would be to buy something (anything) else. There are commercial options that are around the same price point and work similarly, but I suspect that they'll give you a far happier user experience after the sale.

Are people really falling for this obvious scam? Please learn some basic chemistry before you waste your money! There are also enough video's on youtube that debunk te myth of ionized or alkaline water, please watch those first before you make stupid decisions!

I was looking for Life Faucet Diverter Valve. The price was £39.99; after I process the payment, they charged me £14.99 for shipping without letting me know. They didn't mention the shipping charge when I was processing the payment; It was just £39.99. So I chat online with CS and request them to cancel the order and refund. They answered me they don't have the authority to do that and they told me my item would arrive after one month. I called the number which is on the website; nobody was there to pick the phone. I called them 15-20 times but no answer. Then I sent them an email, and I received the reply that my order is cancelled and I will get a refund soon. I waited one month, but still, there was no refund of £54.98. So I emailed them again and asked for the direct phone number of the manager or payment department. In reply, I received three email address for managers. I emailed all of them, but no response from them yet, currently writing this review on 18/04/2021. I don't understand why this company still exists and from where all those 5star reviews are coming from. Very disappointed and upset with them! This is my order number for your information #15241

Liars - they take your money and then never ship the product. and then they come up with excuses about delays to the point, where you realise they are not going to send your goods and you contact your card company and its too late to claim your money back. do not buy!!!!! Update on 15.Apr - they contacted me to send them an email. Again I have still no response again and no resolution - no sight of the refund or the products.

This company is not even worth 1 star. Ordered replacement filters in November 2020 and still not arrived. They wont answer the phone in the uk nor usa. Emails are ignored. Live chat are a waste of time as they are programmed to say to email direct. Please avoid buying from this company as its the worse customer service ever. We now have a machine we cant use.

I purchased the Life MXL13 in 2018. I cannot get the filters now. The company charged my cc in Nov. 2020, im on Auto ship.....have not gotten them yet. 6 calls but always excuses...the year before they were slow to ship them also....but they damn sure take your money!!! What good is the warranty if your required to change them yearly???

I have spent 281.92 GBP ordering multiple filters on the 11th of Dicember and I still have not received the filter nor the refund. Be careful it is a fraud.