Life IonizersReviews of lifeionizers.com

While I've enjoyed the Life Ionizer M11 I am totally dissatisfied with the cost of the filters and the horrible wait time when ordering the filters. My last order took 2 months and multiple calls to get the filter that was needed. I've gone on line to search for another company to buy the filters but to know avail. The service is so bad I've thought of starting my own supply company, as I'm sure I can provide better service.

The filters I bought cost about 187.00 and ended up plugging up my machine so now it doesn’t work. And the first filter I put in leaked from it’s casing and was also bad.

I love the machine and I upgraded from MXL-9 to a 15 in mid June. But I haven't received my machine yet. The machine is great but not happy with the customer service... ----- They finally sent me tracking number and hopefully I receive my upgraded machine next week. I am changing from a 1-star to a 3-star as the staff are trying very hard to make me happy. I am planning to change this 3-star to a 5-star once I receive my machine...hopefully this time! ----- Not satisfied... (back to 1star) I was expecting 2 boxes, one a machine, and the other a faucet. I was told the faucet will be shipped out later than the machine but it will come in lmost at the same time. What do I get? 2 machines. I have drilled a hole in my countertop waiting for these from June. I wanted to be an honest customer so emailed asking what they wanted me to do. I get a phone call after 28hrs asking how my machine is, etc. No "Sorry for the delay" or "Thank you for letting us know". Yes, I am shipping the machine back, but I am supposed to get my faucet!!! I was hoping this time would be perfect and I could trust this company again, but I don't think so... They say they will ship it but never do things right. My order was in June, and it's already October... (Oct.3,2019)

Follow up and customer service is terrible. After they receive your money, don’t expect much follow up or any sort of customer service. When it was time to order more sets of filters, I called and left several messages stating that I had questions about my unit not mentioning that I needed to re-up my filters. Once I emailed them telling them I needed to, they got back to me immediately! They took my order, took my money, said there was a back order with zero more information on when I can expect my product. The thing with this water filter is that it is not supposed to sit idle for too long or it doesn’t function properly. So if you need to change or clean your machine and you don’t have what you need, how are you supposed to protect your “investment”?! Similar thing happened when I made my initial order! They charged me and my order took over two and a half months to show up. Amazed they’ve been in business as long as they have. Was frustrated initially, they did manage to iron out the “miscommunication”, but since my initial purchase, nothing changed. These people do not care about maintaining their customers. It is a great product, but with everything else this company is lacking, I’d suggest something else. *NOTE* If the customer service would make a turn around, and stay consistent, I would happily adjust this review accordingly.

Life Ionizers Customer Service leaves much to be desired. Ordered replacement filters over a month ago and still have not received them. I've called several times and once I asked to cancel my order, they took an interest, called several times. The accounting department called and said that several of the filters were in stock and she would have them shipped out the next day, did not happen. I called a week later and was told that they would go out the next day and did not. They also like to argue with their customers and one department does not speak to the others. I've had this very expensive machine for over 7 years, they need to value their customers, not drive them away. Will not deal with this company further.

I ordered filters one and a half month ago and paid the full amount of this order. But I have nothing. I called customer service many times and they promise to ship my order on the next week, next week, next week. Nothing. Very bad service. I don't recommend to make any deals with this company. You will just spend a lot of money and they will use your money for a long time. You will have nothing.

We love our machine however the only issue is getting filters. It takes 4 weeks to get a replacement filter. We are unable to use our machine. :(

After six months that I had a problem with my unit nobody replay my mail. After many problems I sent the unit back, two months ago they said that the unit was ready for the delivery.. A ghost company, stay away, if you have a problem you can't solve it...