LifeStance HealthReviews of lifestance.com

I received statements showing a balance of $103.04. After multiple calls and escalations, I was later informed the balance was actually $380 due to an insurance denial that occurred months earlier. I was never proactively notified of the denial, and the patient portal did not provide sufficient billing history for me to understand the charge. Unprofessional and DONT USE IT.

I would not recommend LifeStance based on my experience with their billing practices, lack of clear communication, and unclear refund policy/timeline. My concern is not with paying legitimate charges. I paid and am not disputing a separate late-cancellation fee. My concern is that I mistakenly paid online for a questionable $235 professional-service charge that I had already disputed months earlier and that LifeStance still has not properly validated. Throughout 2025, my statements repeatedly showed similar services being processed with insurance pending and low patient responsibility, such as $12.98 or $15.00. I was also not clearly informed for nearly 12 months that the provider I had been transitioned to may have been out of network for my behavioral-health benefits. Patients should be clearly informed when a provider transition may affect network status, insurance processing, or patient responsibility. When the later $235 charge was shifted to full patient responsibility, I requested documentation showing that the correct behavioral-health payer was billed, the claim was properly adjudicated, and that I was actually responsible for the full amount. I did not receive clear validation before continued billing and collection-pressure language. After mistakenly paying online, I immediately requested a refund of only the disputed $235 professional-service charge. The refund timeline was unclear and kept changing — first end of day, then another day, then at least 15 business days or possibly up to a month. Patients should not have to spend months trying to get basic billing validation, payer-routing clarification, network-status documentation, or a clear refund timeline. The process has been frustrating, delayed, and unnecessarily stressful.

I am dissatisfied with every single aspect, from the scope of what they decided to do for me, the final report with inaccuracies, how they charged me and my insurance for the time to fix it, how I can't get an itemized bill from them, how long they took to do the whole thing, how they failed to mark my deductible with my insurance so I ended up paying my deductible twice this year. Every single aspect was ... to keep it civil, messed up.

I loved my therapist. Unfortunately, the Billing Dept tries to scam you. I attempted to cancel a Monday appt on Friday. There was no answering service. I tried again on Sat/Sun. No answering service. When I called first thing Monday, I was told I would be charged a late fee. Trying to get them to understand was mind boggling. Then I realized something was off. I looked this company up only to find there are MANY complaints against them for "predatory" billing and business practices. Reporting them to BBB. DO NOT RECOMMEND.

Aggressive cancellation policy. 48 hours to cancel even in the event of an emergency is ridiculous. Ignored my messages in their portal about it. LifeStance doesn't care about you, they care about your money. Look elsewhere. Edit: I replied to them right away via the email they provided and they still have not responded. They just wanted to create an illusion of caring.

I made an appointment and went through there prompts after I submitted all required documents including proof of my insurance and even after that because there system error I was charge as if I didn’t have insurance . A $100 dollar fee . After several attempts to explained they didn’t care. Its was Frustrating and I will never recommend or use this service again.

Didn’t receive service - but did have to pay them 100 dollars. Originally tried to book with the service to help with fulfillment of a prescription I needed. Once I had booked - something changed and I needed to cancel the appointment. I called as soon as I could to cancel and was within the noted 48 hour window - but I stress I called as soon as I could and got new information. They told me to kick rocks basically. So it was either do the session that no longer would assist me - or cancel it. Either way the company would do nothing - it was either cancel or waste the time of the specialist involved. So I cancelled and ate the costs because I was told it didn’t matter that they couldn’t help me either way.

I have very much not enjoyed using life stance as a service provider. Every provider is their own person so I won’t speak on providers, but I will say lifestance patient portal is completely useless. You cannot make change or cancel appointments through the portal whatsoever. I sent in a message after hours (A Sunday) requesting an appointment be canceled (Wednesday apportionment), this was within 48 hours. I then received a call The following day at 3 PM saying they don’t accept cancellations through the portal and that now it is no longer within the 48 hour window and they’re going charge me $120 if I cancel. I was at work (the reason i even used the portal) and I do not have access to my phone at work. I should’ve listened to other reviews with similar experiences before starting with this provider platform. They feel very much like a scam they make it very difficult to cancel appointments. They send you multiple links and text requiring you to confirm your appointment but they do not allow you to cancel or modify an appointment virtually whatsoever. I have had numerous calls with rude assistance or whomever it is that’s answering the calls and doing the scheduling. For the average working person who is also struggling with mental health them not allowing you to really do anything through the patient. Portal is not helpful at all, and it has created such an extra barrier to treatment that I will no longer be utilizing this provider platform.