Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 106 reviews with 3 stars · Clear filters
Irma D.
My reason for not giving this a higher mark is because I've had no incident where I've had to use it.
Reply from LifeStationJan 10, 2018
Irma, if you ever have an emergency, we’re here to help! We’re glad you’re happy with the LifeStation service so far, thanks for the review!
Frustrated F.
When my mother passed away on Dec 21, we called LifeStation to let them know that we no longer would need their service. I was told to ship all the equipment back to them (at my expense) with a tracking number. The day after I could confirm the shipment had been received, I was to call them, and they would give us a refund. I sent it on Dec 23. With the holidays, the package was not delivered until Jan 4. I called Customer Service when I saw the January charge on our VISA. He said that they would not give a refund (not even a prorated one) though we had not used the system in January (because it wasn't even at our house). I am very disappointed that one Customer Service rep would tell me one thing and then later talk to a different Customer Service rep to find out that we would be charged. Very disappointing.
Reply from LifeStationJan 16, 2018
Thank you, for taking out time to write a review. Our condolences to you and your family. We're glad we were able to speak with you in regards to your mother's account. Feel free to contact our 24/7 customer service line at 800.998.2400 with any further questions. -Jenny
Barbara W.
I've only had it for a few months and am still getting used to it. The first monthly checks resulted only in a loud voice response of EMERGENCY with no human voice to follow. Today's test had a better result.
Reply from LifeStationJan 16, 2018
Thank you, Barbara for your feedback. We recently tried to reach out to you to discuss your console functionality. Please contact our 24/7 customer service line at 800.998.2400. -Jake
Linda W.
My father has dementia. He fell a few times when he did not have a caregiver but he didn't remember that there was a button around his neck or another button that he could have pushed on the wall. So, it didn't work for us. I think it is a great idea, but if the patient has dementia, then I wouldn't bother because they won't remember what is around their neck.
Reply from LifeStationFeb 9, 2018
Linda, thank you for taking out time to write a review. We're sorry we could not accommodate your needs. We hope you were able to find something that suits your situation. Feel free to contact our 24/7 customer service line at 800.998.2400. -Jan
Helen K.
My troublesome area is the slow response we get from our test calls.Several times when we tested the system to make sure it is working it rings numerous times shouting EMERGENCY but it is not interrupted by a real person. The call goes to a recording after about eight rings, that is too slow for a real time emergency. Helen
Reply from LifeStationJan 8, 2018
We appreciate your feedback, Helen. The safety of our customers is our #1 priority and we’re constantly working to ensure you get the fastest response. Feel free to contact our 24/7 customer service line at 800.998.2400. -Blaire
Walter M.
The phone number on the front of the device doesn't work. I received an inoperable message when I called!
Reply from LifeStationJan 8, 2018
Thank you, Walter for your feedback. We recently tried to reach out to you regarding your issue. Feel free to contact our 24/7 customer service line at 800.998.2400. -Manny
Robert L.
I am concerned about the response time from when the signal is activated by me, and when the call is connected to an operator. I have asked several operators why the time delay (and I am talking SERVERAL MINUTES which is critical) and the answer is always the same, depends on the signal time in my area. Even when the operator picks up, there is a time delay before they speak. "YOU" need to reduce the time delay to instantaneous, especially when a persons LIFE may depend upon the response time......
Reply from LifeStationSep 14, 2017
Thank you, Ronald for your feedback. Per our conversation, relocating the unit closer to a window will allow for a stronger signal, which would result in a faster response time. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service. - James
Carole K.
i feel that it takes too long for someone to come on the line. Sometimes when i have done a test of the system, mine wasn't working at all.
Reply from LifeStationSep 8, 2017
Thank you, Carole for your feedback. We are glad we were able to speak with you and had a chance to address your concern. We look forward to continued, monitoring of service.
