Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 274 reviews with 4 stars · Clear filters
Dee Anne P.
It seems it takes longer to get a response when accessing LifeStation. Otherwise, no problems.
Reply from LifeStationFeb 5, 2019
Thank you for taking the time to write a review Dee. I will take a look at your account to make sure that you are getting the proper response times.
Jimmy B.
Good people to work with, prompt customer service, and generally realiable equipment. Fall detection function always performed with monthly test but not always during actual fall.
Reply from LifeStationFeb 5, 2019
Thank you the review Jimmy. We will look into the fall detection system to make sure it accurately activates when a fall occurs.
Hilda D.
Your service was fine with my land phone. I had no cell phone. After my phone service went out for two days the third time, I realized that your service could not keep me in contact as I needed. I moved to Jitterbug 5star.
Reply from LifeStationFeb 6, 2019
Thank you for taking the time to write a review. I am sorry that your service was unable to properly keep you in contact with our monitoring specialists.
Ali
LifeStation has worked wonderfully for me. I needed easy access to medical help at any time, so I decided to get the wristband (comfy) and I have been happy with the results over the past two years. I have used the service multiple times, and it always works in a timely manner - and actually, faster than calling 911 myself. There was one situation where I pressed the button and someone else present told the operator to cancel the call, so they did, but I actually needed help. After that, I called and set up a personalized plan of action, so if that were to happen again, two additional people would be contacted by LifeStation to help assess the situation. I highly recommend this service!!
Reply from LifeStationFeb 6, 2019
Thank you for taking the time to write a review Ali. The situation you described is something that most likely shouldn't have happened, so i will make sure and review our process when handing a button press to make sure it is the user who can identify whether or not they need assistance.
Beverly M.
While this unit is for my mother, and I only get response by the operator when I test, the response is quick and professional. Thank goodness we haven’t had a real emergency to date, having the unit available to my mom brings some peace of mind. There was a recent concern. My mother had accidentally unplugged the unit, and I did not receive notification. I don’t know how long the unit was down.
Reply from LifeStationFeb 21, 2019
Thank you for taking the time to write a review Beverly. We will look into a notification system when the device is unplugged so you can be better informed about the status of your mother's device.
Virginia
The only thing we find disturbing is that Fred has fallen several times without the alarm alerting you. When you have responded it is when we push the button. I am glad we have the system. I just feel safer knowing that when Fred gets in trouble you are just a call away--no matter where we are.
Reply from LifeStationFeb 4, 2019
Thank you for taking the time to write a review Virginia! If you have the fall detection actiavted on your device, and it did not properly go off when a fall occurred, that is something that we should look into to make sure it is functioning properly. If you do not have the fall detection activated, than only by pushing the button will you be able to speak to our monitoring specialists. I will look into the situation to make sure that our fall detection option is still working as intended.
Shawn P.
I like your product. Thank God that we haven't had to use it yet, but it gives me a good piece of mind when I am at work that my Wife can use it. The one MAJOR problem is: When she does the test every month, it really stresses her out how long it actually takes for someone to come on the air and respond. I have been here for a few of them and I really have to agree. When you need help, you want help now and sometime is has been what seems like forever, probably about 30 seconds to a minute before an actual voice comes across. If there was a way to speed up your response time, I am sure that you would get more customers and a better review from people. Also, it seems that in the first few years you would send us out a new neckless and I don't remember if that has happened. Are you still monitoring the battery for us?
Reply from LifeStationFeb 4, 2019
Thank you for taking the time to write a review Shawn. A response will not always be immediate, but a minute is absolutely too long to wait and so we will look into the response times for your device to make sure that is up to our standard. As far as the battery is concerned, unless your device is showing that there is a battery issue nothing should need to be replaced. We do not actively monitor battery life, but the device itself does that so there should hopefully not be a problem.
Jim L.
Cancelled this months ago. Better not be charging me.
Reply from LifeStationFeb 4, 2019
Thank you for your review Jim We are not charging you, we simply reached out to customers who had yet to respond to a review request in order to acquire more testimonials on how the device performed and your feelings about the service itself.
