Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 274 reviews with 4 stars · Clear filters
Ousley E.
the Agent was very knowledgeable of the product. and was very help
Reply from LifeStationSep 3, 2025
Thank you for your kind words! We’re so glad to hear that our agent was knowledgeable and helpful during your experience. We’ll be sure to share your feedback with the team—they’ll really appreciate it.
Caregiver
My experience was just ok!?! I'm going to start with, I asked for a brochure to be sent to me. As soon as I put in my info I was contacted by your people. I asked for a brochure so that I could look at it with my cousins, whom the system was for. I told the caller that I would have to be with them to discuss it. She proceeded to overwhelm my with ? 's and then wanted their phone number. As if I'd do that!! I wanted to find out some info because we were looking to get rid of life alert. I told her to call me the next day. She called like 13 times and I was going to just block the number!!! We did end up going with your company because of the Aetna discount, but you nearly lost a new client due to the ridiculousness of border line harassment I received from this woman!!! Also she lied to me about sending me the brochure in my email!!!! So we've been pushed into being a client and we paid for a whole year and I have absolutely no paperwork on the units or your company!!! Do better folks!!!! You guys are worse than calling for car insurance!!! Lots and lots of people don't want to be inundated with phone calls just because they were interested in your product!!
Reply from LifeStationSep 3, 2025
Thank you for taking the time to share your experience. While we’re glad you ultimately chose our service, we sincerely apologize for the frustration and inconvenience you encountered during the process. The experience you described is not the standard we aim to provide, and we truly regret that our communication felt overwhelming and intrusive. We never want our clients to feel pressured or misled, and we’re very concerned to hear about the repeated calls and lack of follow-up materials. Your feedback is extremely valuable, and we will be addressing this with our team to ensure it does not happen again. Thank you again for your honesty. Your trust is important to us, and we are committed to doing better.
Wanda B.
Pleasant, easily understood. Thank you.
Reply from LifeStationAug 27, 2025
Thank you so much for your review! We’re happy to hear your experience was pleasant and easy to understand. At LifeStation, we’re always striving to provide 5-star service, so if there’s anything more we can do to make your experience even better, please don’t hesitate to let us know.
Cheryl H.
Recently lost my Mother and that left my Dad living alone. I did a survey online and Life Station was the first to pop up. When the Rep called, he was very kind, understanding and gave me all the information I needed to make my decision.
Reply from LifeStationAug 18, 2025
We’re so sorry for your loss. 💙 We’re grateful you gave us the opportunity to be there for your Dad during this time. It’s wonderful to hear that our representative was kind and understanding while providing the information you needed. Thank you for trusting LifeStation to help keep your Dad safe.
Nola
Salesperson understood my needs and frustrations with some technology.
Reply from LifeStationAug 12, 2025
We’re glad our salesperson was able to understand your needs and frustrations with technology. If there’s anything more we can do to help or improve your experience, please don’t hesitate to reach out.
Timothy P.
Good person on phone very clear and understanding
Reply from LifeStationAug 4, 2025
Thank you for taking the time to leave a review. If there is anything we can do to earn that 5th star, let us know!
customer
Initially Frankie was great. He talked slowly and paused often to ask if I had any questions. He explained everything well. I didn’t complete the process with him because I needed to talk to my sister first. When I called back I got Christina who was horrible. She talked too fast and never paused long enough for me to ask questions. I had to interrupt her to ask a question. One time she got snippy and said “well I was about to tell you that when you interrupted me”. I almost hung up. But because of Frankie I finished. She was terrible.
Reply from LifeStationAug 4, 2025
Thank you for your honest feedback. We're so glad to hear that Frankie provided clear, thoughtful support and helped make your experience a positive one. We’re truly sorry to hear about your experience with Christina—that’s not the level of service we aim to provide. Your concerns will be shared with the appropriate team so we can ensure a more respectful and patient approach moving forward. We appreciate you giving us the opportunity to complete the process, and we’re grateful for your trust.
customer
Answered questions and made sure I understood the device and the requirements.
Reply from LifeStationJul 25, 2025
Thank you for the review, let us know if there's anything we can do to earn that 5th star!
