Excellent
Based on 2,864 reviews
LifeStation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 274 reviews with 4 stars · Clear filters
customerCarol Ann S.
Knowledgeable
Reply from LifeStationJul 12, 2025
Thank you for the 4-star review! We're glad you found our team knowledgeable. If there’s anything we can do to make your experience a 5-star one, we’d love to hear your feedback!
Nicole
Amira was nice and provided all the info needed. Abdul was very helpful as well.
Reply from LifeStationJul 9, 2025
Thank you for your kind feedback! We're happy to hear that Amira and Abdul were helpful and provided all the information you needed. We appreciate you taking the time to share your experience!
Colleen R.
Satisfactory
Reply from LifeStationJul 9, 2025
Thank you for your review! We're glad to hear your experience was satisfactory. If there’s anything we can do to make it even better, please let us know!
Genevieve S.
The original order never shipped. When I inquired about the status, was told it had not shipped. I understand it is to be delivered today, 6/14/25.
Reply from LifeStationJun 16, 2025
Thank you for your update and patience. We apologize for the delay with your original order and any inconvenience it caused. We're glad to see that your device has been delivered. Please do not hesitate to reach out if you need assistance with testing your Smartwatch.
customer
Went into detail about the program. When I send an alert will I talk with a person or robot.
Reply from LifeStationJun 11, 2025
Thank you for your review! When an alert is sent, a live, trained care specialist will respond right away. If you have any questions, our customer service team is always here to help.
customer
The first customer service provided mid information. The call was transferred to Sherry, w/ excellent results.
Reply from LifeStationJun 6, 2025
Apologies for the initial information provided. Our aim is to always provide clear and accurate information. We're so glad Sherry was able to give you excellent results and resolve everything after the transfer! Please know we're always here to help.
customer
Thomas was able to answer my questions easily and knew his stuff. He was courteous. When I gave him information, he repeated it back to double check that it was correct.
Reply from LifeStationJun 3, 2025
Thank you for your feedback! We're glad to hear that Thomas was knowledgeable, courteous, and thorough in confirming your information—it's great to know you felt confident in the conversation. If there's anything we can do to earn that fifth star next time, please don’t hesitate to let us know!
Mrs Annette Y L.
Hello, They called me. It is for both of us on the go. It is very very helpful so we won't fall down in our apartment too. Or on the go Thank you, medical alert. Do we have to sign the receipt that you sent us in the for Life Station ☎️🚨 before the delivery 🚚 for medical alert? Can you tell us when the delivery 🚚 is for both of us? Please Thank You.😊❤️
Reply from LifeStationJun 3, 2025
Thank you so much for your thoughtful review! We're so glad to hear the service has been helpful for both of you—whether you're on the go or at home. Your safety and peace of mind mean everything to us. If there's anything we can do to make your experience even better, we’re always here to help!
