Reply from LiftModeSep 4, 2020
Hello Anthony,
We would never charge a customer and not fulfill their order! How could we remain in business if we were trying to rip anyone off ever?
If you ever have a problem the thing to do is to simply contact us, as we are renowned for our individualized customer care and prompt responsiveness and generosity as a company.
Just contact us rather than offer a negative review without attempting to resolve it with us, as we do not tolerate risky or abusive customers.
We are here eager to assist you and awaiting your call, email or live chat every day of the week.
What you are seeing is a Pending Authorization Hold, not an actual charge! We did not capture any funds from your card, if we did we would be shipping you an order.
To explain in detail: if you recently placed or attempted an order which didn't go through, but you still see "charges" on your card statement, what you are seeing on your bank account is actually an authorization or a "pending charge".
An authorization hold (also card authorization, preauthorization, or preauth) is the standard practice within the banking industry of pre-authorizing purchase transactions made with a debit card or credit card, and holding the attempted payment balance as reserved / unavailable, either until the merchant successfully processes the transaction (also called settlement - an automatic finalization step which occurs daily within 24 hours), or if the payment cannot be authorized, then until the authorization hold "falls off" or is released by the card issuing bank. The Authorization Hold is a uniformly applied payment processing bank practice which is always involved whenever handling credit and debit card transactions, to ensure sufficient funds and account authenticity.
All attempted credit or debit card payments are subject to preauthorization, whether or not the actual transaction was successful. Please only click the "Place Order" button once to avoid multiple authorizations, if the first transaction does not go through.
If you use your debit card, check card, or gift card to make a purchase on our website, and the purchase is not accepted for any reason, please be aware that most banks will hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted by our credit card security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
After a declined transaction, debit card authorization holds typically fall off the account and render the balance available again anywhere from 3 – 10 business days after the transaction date, depending on the bank's policy. Credit card holds are usually released even more quickly, but on rare occasions may last as long as 30 days, depending on the card issuing bank.
If your order payment is successful, the authorization will turn into a charge ("captured funds") within 1 business day, or as soon as your order ships. In the unlikely event that your successfully paid order is delayed, the authorization may clear within a few days, then come back as a charge once your order ships.
As mentioned above, if your payment was declined or your order was canceled, you will still see a temporary authorization hold on your card statement for a period of time. This is not an actual charge, and the authorization hold will clear on its own. Depending on your bank, and the type of card you are using, typically the hold clears up after anywhere from 3 - 10 business days. please note that Debit cards and prepaid / gift cards are most often affected by authorization holds that last for several days and that authorization fund holds last for varying periods, depending on your credit card issuing company's policy.
We look forward to hearing back from you and to taking care of any of your concerns immediately.
Kind regards,
Leo and the LiftMode Team
