LiftModeReviews of liftmode.com

Reply from LiftModeOct 23, 2018

Hello Robert, Thank you for emailing us the number on the bottom of the jar for the unit of Phenibut you received. We would like you to know that we use GMP packaging methods to confirm that each jar is labeled correctly, as well as, keep a database for every COA document associated with each unit. We were able to locate the COA document for the order that you received and were able to confirm you received Phenibut. However, although you were not happy with the Phenibut you received, we offer a 90-day return policy for all of our products. Please email us at [email protected] and we will help you with your return right away. Best regards, The LiftMode team

Reply from LiftModeOct 8, 2018

Hello, Thank you for your honest feedback/review and for all of your support. We sincerely apologize for any inconvenience or misrepresentation of the genuine intentions of our company. The larger unit sizes of Phenibut have been temporarily removed from the website only due to a temporary low inventory. We will be restocking the Phenibut in all sizes in the next 4 - 6 weeks. We apologize for any inconvenience this may cause you or any of our valued customers. Regretfully, it is true that we have had to raise our Phenibut prices because the manufacturers have increased their prices due to rising production costs. In addition, new trade tariffs have also impacted the price of our products. It is not true however that we are a "money hungry" company. We strive to provide the best possible quality, purity, professional packaging, prompt shipping, and individualized customer care we can offer, not only for profit, but to offer everyone a good experience or better day, just from dealing with us. So we take your feedback very seriously. We are trying our best to lower our prices, however, we are currently unable to do so without lowering the quality of our products. Please note, that we have an ongoing Loyalty Discount, promotions, as well as, Free Shipping options that will further reduce the cost of your order total. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Reply from LiftModeOct 6, 2018

Thanks for your feedback. We looked into our records and could not locate an email concerning your Order#. Did you send us an email to [email protected]? I see that you purchased one unit of Phenibut HCL (Fine Crystals) - 100 Grams (3.53 Oz) - 99+% Pure. This item ships with an Orange scoop, which is our largest scoop. All other scoops that we provide with our products are smaller than the Orange scoop. If you were not satisfied with your order, offer a 90-day return policy with all of our products. If you would like to return your product please email us [email protected]

Reply from LiftModeAug 30, 2018

Hello Rodri, I have checked the shipping status of your order and it appears that your package was delivered to your address. https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1Z0Y68890397831873&loc=en In addition, it appears that you requested a delivery change on your package. Please note that when you request a delivery change with UPS your package delivery time will typically take an extra business day.

Reply from LiftModeAug 30, 2018

We are really sorry to hear about your unfortunate experiences. Before beginning any supplement regimen, it is essential to contact your primary physician. It is critical for anyone that starts a supplement regimen that they first contact their Doctor. We include a warning on our website, as well as on the container of our products that advise our customers of this.

Reply from LiftModeAug 30, 2018

Hello Thomas, Regretfully USPS Priority Mail is a variable speed shipping service. In most cases packages are delivered in 2-3 days, however, it may take longer with this service. Here is your tracking number: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511699000896162670 Have you tried contacting us directly at [email protected]? We offer a one-time shipping refund to customers that were not aware of USPS taking longer than 2-3 business days. In addition, we offer full refunds for damaged package claims.

Reply from LiftModeAug 30, 2018

Hello Michelle Sullivan, It appears that someone at your address used your name and birthday to order from our site. Can you please contact us directly at [email protected] and we will be sure to ban this account as it is against our site terms.