Reply from Linford OfficeFeb 2, 2024
Dear customer,
Thank you for your message. This is Sue from linfordoffice.com. I'm sorry to hear about the issue you're experiencing with your print cartridge.
May I know your order number, please? This is very important, it will help you to fix it quickly.
The printer doesn't recognize the cartridge, several factors can cause this message to come up.
1, This message is associated with the printer detecting the cartridge, which is usually through the circuit chip. First, confirm if you have the correct cartridge model number for your printer.
2, Use either a dry, lint-free cloth or a rubber eraser to remove any debris that may be on the contact points on the cartridge to ensure a good connection with the printer.
3, Make sure the cartridge is installed firmly into the printer. It should lock in place and should not be protruding from the cartridge slot. If you continue to receive this message, it could potentially be due to a newer firmware version on the printer. Firmware updates have the potential to disable the use of non-OEM cartridges.
And we need to confirm several things below:
1, What's the model of your printer?
2, It doesn't recognize it the first time, or after you use it sometimes.
3, Would you please let me know the order information?
Feel free to reach out to us if you have any other questions. We're here to support you to the best of our ability.
