Lip MonthlyReviews of lipmonthly.com

Reply from Lip MonthlySep 6, 2018

Hi Lea, we're sorry you had this experience with Lip Monthly. We've recently switched to a new customer service team that's 24/7 and we have live chat on our website. If you reach out of them, they will definitely help you and solve this issue.

Reply from Lip MonthlySep 6, 2018

Hi there, As you've described above, this is a method that some of the largest subscription companies in the world use, such as Ipsy. As for the retention email, there are many reasons someone would want to cancel, such as: they've received too many products, financial reasons, taking a break, poor service, etc. Many of the people that decide to cancel actually choose a plan that's from our retention email, which includes: skipping a month (for people that have too many lip products, but still want to receive them on a less frequent basis), downgrading (also for people who are receiving too many products or for financial reasons), receive a bag quarterly (also for people receiving too many products or for financial reasons). We have recently removed the retention email and when a customer clicks cancel they are directly to the retention page to avoid confusion.

Reply from Lip MonthlySep 6, 2018

Hi Sally, Sorry you had a poor experience with our company. As for being charged twice before receiving a bag, we've fixed this issue with our billing and shipping system in order to provide a better experience with customers. To address the drugstore quality products, we work with small and large brands and the value of the bag is always over $50. You can go to the brands website and see the retail value of each products in the bag as well as the postcard we include that details the bags/products retail value. Finally, to address our cancellations, this is a method that some of the largest subscription companies in the world use, such as Ipsy. As for the retention email, there are many reasons someone would want to cancel, such as: they've received too many products, financial reasons, taking a break, poor service, etc. Many of the people that decide to cancel actually choose a plan that's from our retention email, which includes: skipping a month (for people that have too many lip products, but still want to receive them on a less frequent basis), downgrading (also for people who are receiving too many products or for financial reasons), receive a bag quarterly (also for people receiving too many products or for financial reasons). We have recently removed the retention email and when a customer clicks cancel they are directly to the retention page to avoid confusion.