Lisa Leonard DesignsReviews of lisaleonard.com

Product never arrived. Terrible customer service. Multiple emails and phone calls without a response. I asked for a refund. Product finally arrived weeks later but was tarnished and very poor quality. Have asked multiple times for a refund and to speak to a supervisor, with no response. Even emailed the owners, Steven and Lisa, with no response.

Placed my order on Sept 2. Received no information that it was shipped. After 14 days I called the customer service number. No answer. Went to voice mail so I left a message. After no one returned the call, I called again the next day. Again, no answer. Left message again. Still no call back. Finally received the item on September 19 (17 days after I placed the order). There was no customer support or communication during the process. Will not purchase from them again.

I ordered something that did not have to be personalized on Sept. 3. Today is Sept. 20. I have yet to receive a tracking number or notification of shipment. After speaking with several people I understand this happens quite a bit. I will not order from here again. I have contacted Lisa Leonard Designs (and they don’t make it easy to contact them except by email) without any resolution.

I never received my order.its been over 19 days. Please help me

I am extremely disappointed to have gotten my bracelet and for the letter c to be a o on it. I would like them tp make it right and redo the bracelet. I will happily return it

Never received the ordered item.

I placed my order over 2 months ago and still have not received it! I also was supposed to get a pair of free earrings with my order - who knows if those will ever show up. I realize you are trying to get caught up on orders since your 10K gold came in, but seriously?? Could you at least get back to me with the status of my order? Thank-you.

I am very very sad and disappointed. I previously ordered 2 stacking rings in 2016. I have loved. When you came out with the one with the puppy paw on it I emailed your company and asked if it would fit with my current rings in the stack. I got no response. This past month I was sitting by a friend and I admired her stacking rings and she said, "I copied them from you!" I decided to move forward with purchasing the paw ring. I placed my current rings on the paper and that is how I selected the size. However, the new ring is way too small. It is also a dull silver not polished like my name stacking rings. I am going to send this to the company and see if any response!