Great
Based on 2,080 reviews
Lisa Leonard Designs4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We hand-craft each jewelry design in our California studio. Our rings, necklaces, bracelets, and other keepsakes can be personalized to make it a one-of-a-kind treasure! Create the perfect gift for yourself or a friend!Our stackable ring collection is a great way to hold your loved ones close everyday. Thoughtful gifts for mom, sister, grandma, special friends, or yourself. Your Lisa Leonard design will be a treasured keepsake for years to come. Our jewelry designs are created in Sterling Silver, 10kt and 14kt gold.
Lisa Leonard Designs (lisaleonard.com) has 2,080 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 200 reviews with 1 star · Clear filters
Mavis W.
The box arrived, but it held another customer's order entirely. Four days of trying to reach support have brought zero replies, and now my wife's holiday gift is in limbo. If you're ordering for a special occasion, factor in extra time—and maybe a backup plan.
Ramona
It's a shame there isn't a zero star! Ordered a Christmas gift at the beginning of Dec & still haven't received it. Emailing daily & only receiving AI responses, with a promise of speaking to a human but still haven't! Having read the other reviews, they sound exactly like mine.. it looks like my gift isn't going to be here in time for Christmas (or at all) & I can't seem to sort a refund either? Stay away from this fake company!
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Ramona, We are truly sorry to read your review and for the frustration you’ve experienced. That is absolutely not the experience we want for any of our customers, especially during the holiday season. The weeks leading up to Christmas are our busiest time of year, and while this is never an excuse, we did experience exceptionally high order volumes along with unexpected carrier delays. We sincerely regret if your order was impacted by this. We also want to gently clarify that we are absolutely a genuine and established company, and we are proud to have served many happy customers over the years. It truly saddens us to read that you felt otherwise. Since we do not have order details associated with this review, we are unable to look into your specific case here. If you feel that your situation has not yet been properly resolved or compensated, please contact us directly at [email protected] with your order number, and we will personally review your case and ensure it is addressed promptly. We sincerely apologize again for your disappointment and hope to have the opportunity to make this right. Warm regards, Lisa Leonard Customer Service Team
Adele M.
Would love to be able to write a review but haven’t received my order from Dec. 3. Despite numerous emails (only method of contact) I have yet to receive a response from an actual person. No update on reshipping except for an AI response that it has been “prepared for shipment” for usps ground shipping. This order is for a special ornament for my son’s Christmas tree that is specific to this year. Despite ordering Dec. 3 I don’t think we will get it in time for him to even put it on the tree before Christmas. Not that I would know bc haven’t heard from anyone. So disappointed
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Adele , We are truly sorry to read your review and for the disappointment you experienced. We completely understand how meaningful this ornament must be, especially since it was intended for your son’s Christmas tree this year. The holiday season brought exceptionally high order volumes along with unexpected carrier delays, and while this is never an excuse, some shipments were unfortunately impacted. We sincerely regret if your order was one of them. According to the tracking information, it appears that your order was delivered the day after this review was posted. We truly hope it reached you safely and that you were able to enjoy it. If this is not accurate, please let us know right away so we can immediately look into it for you. We are also very sorry if you felt that you were only receiving automated responses. That is never the level of communication we aim to provide, and we understand how frustrating that must have been. If you feel that your situation has not yet been fully resolved or appropriately compensated, please contact us directly at [email protected] with your order number so we can personally review your case and ensure it is properly addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team
Carol
I ordered item 3 weeks ago and no dispatch notification. Tried to email customer services but all emails are AI responses. They gave me tracking number and said courier is DHL yet the tracking number is invalid. I do not believe this company is legitimant and will be chasing refund from my credit card company instead. Same as items on website looked nice!
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Carol, We are truly sorry to read your review and for the concern and frustration this situation has caused you. That is absolutely not the experience we want for any of our customers. We also want to reassure you that we are a legitimate and long-standing company, and we take matters like this very seriously. It saddens us to hear that you felt otherwise. Since we do not have specific order details connected to this review, we are unable to look into your individual case here. If you feel that your situation has not yet been properly resolved or that you have not received fair compensation, we kindly ask that you contact us directly at [email protected] with your order number so we can personally review everything and ensure it is fully addressed. We sincerely apologize again for your disappointment and hope we have the opportunity to restore your confidence in us. Warm regards, Lisa Leonard Customer Service Team
Dan
I ordered something, it came and was someone elses order, just the completely wrong item. I've been writing to customer service for 4 days with no reply at all! This is for a holiday gift for my wife. AWFUL CUSTOMER SERVICE DO NOT ORDER FROM HERE.
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Dan, We are truly sorry to read about your experience. Receiving the wrong item — especially when it was intended as a holiday gift for your wife — is understandably frustrating, and we sincerely apologize for the mistake. We can see that a replacement order was issued as soon as the issue was brought to our attention, and according to the tracking information, it appears that the corrected item has been delivered. We truly hope it reached you safely and in time. Please know that sending the wrong item is never acceptable to us, and we regret the inconvenience this caused you. If there is anything still unresolved or if you feel that your experience has not been fully addressed, please contact us directly at [email protected] , and we will personally review your case right away. We genuinely appreciate your feedback and apologize again for the disappointment. Warm regards, Lisa Leonard Customer Service Team
Melanie S.
Money taken but no ring has been sent. Response from customer service is AI! Be warned, it must be a scam company.
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Melanie, We are truly sorry to read your review and for the concern this situation has caused you. That is certainly not the experience we want for any of our customers. According to the tracking information associated with your order, it appears that your package was delivered. We sincerely hope it has safely reached you. If for any reason you have not received it, please contact us immediately at [email protected] , and we will be more than happy to investigate this for you right away and ensure it is fully resolved. We also want to reassure you that we are a legitimate and established company, and we genuinely care about every customer’s experience. We regret that your interaction felt otherwise. Please do not hesitate to reach out so we can personally assist you. Warm regards, Lisa Leonard Customer Service Team
Fiauna L.
Do not order from this company. It must be a scam. They do not actually ship your items. They take the money, but then send you a fake tracking number. Their customer service is AI. I can't even review the product because I never received it. But for the price I paid, I'm extremely disappointed.
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Fiauna, We are truly sorry to read your review and for the frustration this situation caused you. That is never the experience we want for any of our customers. We would like to clarify that your order was fully refunded after it was not delivered due to a delay with the shipping carrier. As soon as it became clear that the package had not been successfully received, a full refund was processed. While we completely understand how disappointing the situation must have felt, please know that this was not a case of “fake tracking,” but rather an issue that occurred during transit with the carrier. We are a legitimate and long-standing company, and it truly saddens us to see that this experience led you to feel otherwise. We sincerely apologize again for the inconvenience and disappointment caused. Warm regards, Lisa Leonard Customer Service Team
Jenny P.
Ordered an engraved Roman pocket cross, which took weeks to arrive and when I finally received it, I received a blank coin. Difficulty in getting ahold of someone to rectify this situation. An automated AI response is how they handle your issue. Very disappointed to say the least
Reply from Lisa Leonard DesignsFeb 18, 2026
Dear Jenny, We are truly sorry for your experience and for the disappointment you described. Receiving a blank coin instead of your engraved piece is understandably frustrating, especially after waiting several weeks. During the holiday season, we experienced exceptionally high order volumes, which unfortunately impacted processing times. However, we fully recognize that this does not lessen the frustration of receiving an incorrect item. We would like to clarify that this was a production error, and while rare, occasional manufacturing mistakes can occur. As soon as the issue was brought to our attention, a replacement order was issued to correct it. We sincerely hope the new piece has reached you safely. We also want to mention that your case was handled by a member of our customer service team. While we do use automated responses to acknowledge inquiries, a human representative did review and assist with your order. We deeply regret the inconvenience this caused and appreciate you bringing it to our attention. Warm regards, Lisa Leonard Customer Service Team
