Great
Based on 298 reviews
LIVE GRUND4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Live Grund is a luxury, all-organic home textile company based in North Carolina committed to inspiring others to live clean and change the world. We offer a variety of products such as 100% organic cotton bed sheets, bath rugs, towels, bath robes, etc. in an array of styles and colors. No matter what your style is, we have the perfect organic products for you. All of our products are ethically and responsibly made under fair and safe conditions. We believe that what you put on your body is just as important as what you put in it. Our 100% Organic Cotton products do not contain any chemicals, making them perfect for young children or those who suffer from skin allergies. The plush feel and luxurious quality of our products is unmatched and the perfect essential to any home.
LIVE GRUND (livegrund.com) has 298 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
Showing 33 reviews with 1 star · Clear filters
Michelle B.
If there were a choice for zero stars that’s what I would be choosing. I ordered 3 bath mats on October 14 and my credit card was charged $279. I have never received an order confirmation or any correspondence from Live Grund (except for this email) even though I have called twice and left messages and also emailed twice, with absolutely no call or email back. I am contacting my credit card company to remove the charge.
Mary G.
Color wasn’t as described
Jan
still hasn't arrived
Reply from LIVE GRUNDJun 5, 2024
Hi Jan, I apologize that your item hasn't arrived, however it was shipped out on time and we have no control over shipping delays once your package leaves our warehouse. We are a small business and would love to answer any questions you have about your order via our customer service email ([email protected]). Please be assured that your package is on its way to you and we apologize for the delay. Thanks, Live Grund Team
Rosie
You charged my credit card immediately, without having my items ready to ship. That took over seven weeks and you would not answer any emails or any other means of contact. Not good business practice. Tells me you are on the verge of going under. Would never do business with your company again.
Reply from LIVE GRUNDApr 18, 2024
Hi Rosie, I apologize for the time it took for you to get your order. I believe that you will be happy to hear that we underwent a complete company reorganization in March of 2024 where we addressed these issues and have updated our practices to ensure our customers only receive the best products and service from us. We are now under new management and ownership and the experience you had is not one that we deem acceptable. If you are willing to give us a chance to make this situation right for you, please email us at [email protected]. I look forward to hearing from you soon. -Live Grund Team
customer
I had an absolutely terrible experience. Bath mat rugs did not match each other in color. And were different (yellowish) than the website. Emails from me to Customer Service were not responded to. I could not find a phone number to talk to live customer service rep. I had been a repeat (satisfied) customer. Extremely disappointed by the lack of professionalism of GRUND. I deserve a full refund, yet there was no recourse or any way to connect with Grand that was responded to I will never shop with Grund again. If I sound mad I am. I am not someone who typically says ‘I’ll never shop there again’. In fact, I’m not sure I’ve ever said anything like that but in this case it’s true. Very bad experience.
Reply from LIVE GRUNDApr 15, 2024
Hi Wendy, We sincerely apologize for the experience you had with trying to get a refund for your items. Your experience is not one that we deem acceptable and we never want you to feel this way. I believe that you will be happy to know that we recently underwent a complete company restructure in March of 2024 and we are under new management and ownership, and this is not the standard that we hold ourselves to. I do see that our customer service team sent you an email on March 11, 2024 about the status of your order and March 22, 2024 to try and rectify the situation and get you a return or exchange. The email was sent by [email protected]. Please feel free to respond to that email or send us another one so we can make this situation right for you. Again, I apologize for the experience you had and I look forward to making this right for you. -Live Grund Team
Brian M.
I purchased rugs from this company, the rugs didn't come with non-slip grips so I asked to return them, I have an RMA number but they don't give you an address to return and eric doesn't respond to emails
Jonathan S.
I ordered with them in the past but can't recommend them any longer. They sent the wrong color of product and customer service won't reply via email, website form or chat over the course of weeks, and they haven't gotten back to me about a return after a week of using their return process. Sadly, I suggest avoiding them.
Reply from LIVE GRUNDApr 2, 2024
Hi Jonathan, I am so sorry to hear about your negative experience with Grund. You will be happy to know that we are under new management and ownership as of March 2024 and I assure you that we hold ourselves to a much higher standard than what you have experienced. Our customer service team has been working on getting back to those inquiries that may have slipped past us in the transition, but if you haven't heard from us yet, please send us an email at [email protected]. Again, we apologize for your experience and we hope that you allow us to make up for it in the future. -Live Grund Team
Karen P.
This company has NO customer service. Do not order from them. They do not give honest answers and take weeks to resolve issues.
