Excellent
Based on 43 reviews
LiveHelpNow4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveHelpNow is a powerful, all-in-one customer engagement platform that helps businesses deliver faster, smarter, and more personalized support across every channel. From live chat and SMS to email and ticketing, LiveHelpNow brings all customer conversations into one unified workspace so teams can respond quickly and efficiently.With built-in automation, conversational AI, and robust reporting tools, LiveHelpNow helps reduce response times, improve agent productivity, and create more meaningful customer interactions. Whether handling real-time conversations or managing high volumes of inquiries, LiveHelpNow gives your team the tools to stay organized, responsive, and focused on delivering a better customer experience.
LiveHelpNow (livehelpnow.net) has 43 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 33 reviews with 5 stars · Clear filters
Santi I.
LiveHelpNow made it so much easier for me to connect to my visitors the features they offer like the live visitor tracking, reporting, and invitation triggers allow me to reach out to customers offering assistance before they even have the chance to ask for it.
Reply from LiveHelpNowNov 23, 2015
Hi Santi, Great to hear our systems features are of great benefit to you and your customer support!
Ed
I have been a customer of livehelpnow for over 2 years now and I am always impressed how they keep updating and improving the features of the system, today I found out that they will be offering SMS to chat feature which I am super excited for.
Reply from LiveHelpNowNov 23, 2015
Hi Ed, We are excited about the new features being released soon too! It's important to us to keep LiveHelpNow's software ahead of the game!
Casey T.
Live Help allows our customers instant access to our sales department. It has helped us communicate with our international customers that we normally wouldn't be able to on a normal basis because of the ability to translate different languages. Excellent Tool!!
Reply from LiveHelpNowNov 18, 2015
Hi Casey! Glad we are helping you connect with your customers all around the globe! :)
Lisa C.
We have never, ever had an issue using the LiveHelpNow chat software. It is very helpful for our customers and for us to have another avenue in communicating with them (especially when our phones are super busy).
Reply from LiveHelpNowNov 4, 2015
Hi Lisa, So glad to hear that you are so pleased with the help desk solution! Customer communication is key! :)
Martin
At Mobiltel, we use LiveHelpNow for almost a year now, and we are fully satisfied with the online chat platform and its functionalities. Upon selection of the platform we were considering several main requirements, which are as follows: - To provide high level of security - To have different tools for analysis of the customers and their behavior - To be easy to work with - To provide a quality and reliable support LiveHelpNow met all of them. At the moment, the most used features by us are related to the chat system, such as statistics about chat tags and various types of data (sessions, customer opinion) which provide us with the necessary information for our successful operations. We are totally satisfied with the quality and fast response of the technical support crew of LiveHelpNow, who react adequately and timely on troubleshooting matters.
Reply from LiveHelpNowNov 4, 2015
Hi Martin, Thanks for such a raving review! So glad to hear all of the tools and functionality are working well for you and your team! :)
Christian
Live Help Now personnel is always prompt and knowledgeable to assist and resolve any system issues or concerns.
Reply from LiveHelpNowNov 4, 2015
Christian, Glad to hear our staff is helpful! Customer Service is our top priority! :) Thanks!
Juanita
When we first starting using the chat I was not sure about tech support because it is usually difficult to get any support, however, with the LiveHelpNow Chat System it is convenient and quick. Anytime I have a question I simply just send a chat request and I always get my questions answers quickly. I am extremely happy with the customer service which is rare to find! Thank you!
Reply from LiveHelpNowNov 4, 2015
Juanita, Great to hear our support staff is there when you need them!
Charles K.
Not only is LiveHelpNow a very good system for web chat, their customer support is outstanding. They consistently provide superb service and rapid response.
Reply from LiveHelpNowNov 4, 2015
Charles, We are here to help! Glad that our staff and system are both up to your satisfaction! :)
