Average
Based on 150 reviews
Lively Root3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 92 reviews with 5 stars · Clear filters
Nina R.
Lively Root has offered a new replacement plant free of charge. I accept their offer of goodwill and appreciate their working quickly to make this right. I really did not expect this, but was pleasantly surprised when the offer was made to me. Thanks to Lively Root for extending such a personal touch. Nina Rzymski
Hannah M.
Really impressed with this service - For someone looking for convenience, it's great to have plants just sent straight to my home in decorative pots already. The one time I had an issue with my shipment, the customer service replaced it immediately and was super kind about it!
Kim
I was getting quite frustrated going back-and-forth via email- because of some issue at checkout and dealing with getting the refund for my two plants that weren’t doing so well. After chatting on the phone today, my expectations were highly surpassed and I am quite satisfied. Thanks you Fingers crossed the new plants like their new home
John W.
I was reading a blog on Livelyroot about how they are a promoter of NASA approved clean-air-plants and in particular, plants that help with sleep! I found a Lemon Lime Dragon Tree dracaenas on Livelyroot’s shopping site. After cross referencing with NASA I reconfirmed this particular plant is recommended to clean the air of harmful chemicals so we placed our order on Livelyroot! It does well in low to medium light so we placed in our bedroom. I’ve slept like a baby the last 2 nights! Livelyroot secured our plant in a box and it looked perfect when we took it out. Well done Livelyroot!
Sherihan
I love shopping from LivelyRoot. They have amazing customer service. I recently had an issue with one of the plants and they sent me a replacement even outside the 30 days period window. They also guided me with additional tips to take care indoor plants.
Villette M.
My plant arrived, securely packaged, and very much alive. I loved the care that was taken to insure an undamaged arrival. Thank you guys. I will order again from you.
Aisa T.
Shipping was on time and plants arrived in great condition. The representatives are very responsive to questions about plant care. I will definitely buy from Lively Root again.
Book W.
I am a new plant lover. I have animals and have never kept plants becuase so many are harmful to them. I emailed Lively Root with questions and they were kind and answered all my questions. They also replaced a plant that showed up in not the best way due to travel and heat. They were great to work with. I am so happy I chose to have them along for my new journey and love of plants
