Average
Based on 150 reviews
Lively Root3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Lively Root, we are horticultural experts passionate about empowering our customers to create green spaces. Our team has over a century of experience as growers, retailers, and landscapers. We know that with so many new consumers to home gardening, the learning curve can be steep. That is precisely why we not only provide pristine plants for the best possible start, but we also offer education and coaching. By equipping our customers with knowledge, we hope not only to guide but to inspire. Lively Root is committed to providing eco-friendly products and responsibly grown plants. All of our orders are delivered to customers’ doorsteps, carefully packaged from one of our nurseries to ensure quality at every step. Our direct fulfillment further expedites shipping and processing so we can provide the freshest plants anywhere.
Lively Root (livelyroot.com) has 150 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 35 reviews with 1 star · Clear filters
JustAnswer C.
I never received a plant!
Reply from Lively RootMar 21, 2025
Hi Abigail, we are very sorry to hear about this issue! We see you reached out to our Customer Service Team and they've provided you with an update to your order. Please let us know if you have any additional questions. Thank you!
Shannon S.
Plants got delivered tipped and frozen. They have both died. The fern especially was so root-bound that it had split the sides of the planter pot. Neither plant was in an "Eco" pot as ordered.
Reply from Lively RootMar 21, 2025
Hi Shannon, we're so sorry to hear this! Please reach out to [email protected] and we'll absolutely make things right.
Michelle L.
My order still hasn’t shipped. There’s a label created but that’s it. Likely cancelling it today.
Reply from Lively RootMar 21, 2025
Hi Michelle, we are very sorry to hear about the delay with your order due to an issue with the shipping carrier. We do see that it has been delivered. Please reach out to [email protected] if you have any additional questions or concerns.
Customer
Still don’t have the plant. Keep getting these messages and no one gets back to me I said I want a refund.
Reply from Lively RootMar 21, 2025
Hi Kathy, thank you for taking the time to leave feedback! We're very sorry to hear about your experience and see that our Customer Service Team has worked out a resolution with you. We apologize for the experience and use each of these experiences to continue to improve.
Anna S.
Ordered 3 times and every time frozen dead plants, company deletes or does not post any low reviews and photos. Bad customer service and horrible shipped plants! The company does not post one star reviews!!!!!!!!!!!! Be aware!!!!
mary L.
I sent yellow roses to my 86 year old mom for Valentines Day, and they arrive on the 19th of February. Clearly this plant had been through a lot in its journey. the leaves and blooms were crispy and dead. Terrible gift.
Reply from Lively RootMar 21, 2025
Hi Mary, please reach out to [email protected] and we would be happy to work with you to make things right. This certainly is unacceptable and would be happy to look into this further with you.
Kirt
I have ordered a house plant through Lively Root and both times it has shown up dead. I would not recommend purchasing through Lively Root
Kelley
My "not so common" plant was just a regular plant that I could get at any home garden store and was overpriced five times over! Plus it arrived an exploded soil bomb and the plant was clearly in distress/on its way to dying. Nice gift thought, but just give a Home Depot gift card.
