Great
Based on 292 reviews
lookah.com4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind.Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.
lookah.com (lookah.com) has 292 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 37 reviews with 1 star · Clear filters
DJ V.
I'd give 0 stars, but that's not available...DO NOT waste your time with this company. been waiting over a month now for 2nd shipment, replacement coils(elements). . The first shipment was returned, for unknown reasons. Customer Service Is a Joke. Was Dealing With someone named Zoey Gao. She is probably fictitious. Now , NO ONE will contact me for a replacement.
Bob L.
Why DHL? Why has my order not left ca. In a week. Why? Why. Why??????. Your shipping department should be fired! You suck!
Derek D.
Shipped with DHL even though it could fit in an envelope?? It's been sitting in the same spot in CA for 5 days now. Don't bother trying customer service. They're non-existant.
Jerica B.
There’s no working with this company, their customer service is the absolute worst. Had a seahorse pro arrive DOA and they wanted me to pay to ship it back to China and would only give me store credit in exchange. (This was around Christmas and so not affordable) Now I need a replacement button for the egg and Lookah won’t respond to lookahusa’s attempts to inquire for me. It seems lookahusa is just an intermediary with no control which is even more aggravating.
April H.
I CANNOT get a good pull off of it. For 100$ it's absolutely not worth it. I'm really extremely disappointed.
Ashley J.
DON' T WASTE YOUR MONEY. If I could give 0 stars I would. This is a terrible company. If your lookah breaks from the factory good luck getting anything back, no refunds, no in-store credit. Buy any other brand. The support team is sh!+. And extremely unhelpful. DONT WASTE YOUR MONEY!
Brett L.
The Seahorse V.2 drops out burning oil reclaim, injuring me in several spots. The skin came right off and was very painful.
Veronica W.
So I ordered a pack of coils. The only shipping option cost $20. I waited over a week and the tracking number didn’t work. When I reached out to lookah they were really horrible and refused to help and basically said I will get it when I get. They did eventually arrive but if I’m paying $20 for shipping on a $30 item it should be a 2 day shipping but at the very least I should be provided with a tracking number that works. They were rude and horrible. I do not recommend you support this company, I know I sure won’t anymore.
