Poor
Based on 252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 128 reviews with 1 star · Clear filters
Ruth M.
Never received my order. I reached out to them to find out the status and they told me they dis not have the product in stock. I wonder why no one told me this, they had to wait until I reached out in order to inform me. Then, I asked for a refund and I received no response. I already claimed the transaction with my bank. Horrible service.
Christian D.
Took my money but never sent product.
Arianna M.
This is literally the WORST company I’ve ever ordered from online and that is a bold statement. I’m always so patient because I also run a busy online website with orders coming in from all over the country and world! But wow, I’m beyond over asking for my gift card refunded since I never received my order and then I get argued with that I spent some odd $50/$60 of the gift card on another order that I never even placed with that card. So they refunded me $11. That is 100% incorrect. Not sure where the heck they get their info or how they’re inputting their data from their orders or customers but Jesus Christ.
customer
Very poor service. No shipping until I contacted my credit card company to get a refund. Multiple emails asking for help and no response
Sheila J.
ordered but never received and finally had dispute through my bank
Marta E.
The only reason I gave 1 star is because there is no option for zero stars. First time I placed an order and never received I had to cancel payment with my card because no reply from their customer service at all. I tried to give the benefit of the doubt and ordered again and paid for express shipping. Here I am a week later still being told there was a "technical issue". Requested a refund but after a day or so I will have to call my card to cancel again.
Sixxx H.
Horrible business. I should have read the reviews for this place first! Customer service IS NON EXISTENT! Dont even try to contact because you will get NOTHING! Not even a refund, or the items you bought! Stay away, and if its to late and you bought something, do an immediate bank claim!
Melissa
I placed my order on December 30th and there was only one holiday in that time frame and I still have not received my order. I will never order from this place again. This was my first time and my last time.
