Lou SquareReviews of lousquare.com

Placed order on 12th April. They say 1 to 3 days shipping. Today is 15th April and package still hasnt been shipped out. They provided a tracking # for Sendle but that says awaiting package to be dropped off. tried reaching out to support via whatsapp, instagram and email still no response. See people are having the same issue with them as well. Absolutely horrible experience thus far with them. If anything changes, will be sure to update my review. Update: 26th April 2024 After some back and forth messaging them over whatsapp, i was finally able to get my packages. Though it seems they're telling everyone the same excuses, like copy paste . Upgrading my review from 1 star to 3 star just because i was able to get my stuff. Customer service is ass, they might as well just tell you the delivery time is 2 weeks instead of having customers on an unnecessary run around.

The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !

I don't know about the product yet as it's been five days and I haven't received it yet.

Order takes too long to get delivered

Fast shipping. My last order was terrible. I spent $60 on three bundle on the Orjoy fume unlimited blueberry ice,banana ice and watermelon vape. They were all very defective or expired. I contacted customer support but no help. I don't think I'll buy that brand ever again. I don't think they were authentic they were built differently. First use of the banana ice it turned on and would not shut off and burnt out. The blueberry ice lasted few hours would no longer hold a charge. And the watermelon was just dried out no juice in it at all. I won't buy this brand anymore.