Poor
Based on 252 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 128 reviews with 1 star · Clear filters
Ryder S.
This is the absolute worst place on the internet I’ve placed my order two months ago said it was in stock and now everything is out of stock and then they told me I have store credit but for some reason I can’t use it they won’t refund me or give me the receipt from when I ordered it so I can’t figure out which CC I used to pay for it to do a charge back but regardless worse place ever
Shit B.
Never sent product.
hamada
very bad and ithing has scam
Melissa R.
This was my first time ordering and they robbed me. I placed a really big order costing hundreds of dollars. They refuse to respond to emails and refuse to refund me. I never received my order. This is a scam.
Suzette G.
Never received my order. Took almost 2 months to get a store credit. Horrible customer service.
LousquareSCAM
I ordered $233 worth of vapes. The website does not tell you if something is out of stock. It will let you order it. It also says delivery on 4 to 6 business days. 2 weeks go by, and after multiple emails, I got a response saying it will be shipped soon. Another week goes by and multiple emails later, I was told the product is out of stock, they dont provide refunds and for me to chose a different product. I did and went through the same cycle for another month. They are a SCAM. They will take your money, not provide a refund and ask you to select another product which will either of stock or would never arrive. I have written a legal complaint to the BBB against them.
Alex O.
It’s been two months and I’m still waiting on my order. They showed me that they had a product on their website and now will not refund my money.
Linda A.
I placed my order in September for vapes offered on the website. After 2 weeks with no response I contacted CS and was told they were waiting on getting what I ordered. I asked to get a refund as I found my vapes locally. Nope police is NO REFUNDS only store credit. I tried reordering last week just to use the credit. Still nothing. My issue is if you don’t have the product I ordered don’t charge me for it until you have it. It’s almost November and still nothing. Very disappointing and will not be ordering from here again as they take orders giving wait time with a week to 10 days and it takes months.
