LoviReviews of lovi.care

Took payment without knowing my address and also tried to get me to download an app for my subscription for double the amount of the product

I’m very disappointed with Lóvi. I was automatically charged €39.99, even though I expected a one-time payment of €19.99 and haven’t used the app at all. I haven’t received a response to my emails. This experience was frustrating and unacceptable!!

Horrible they just want your money !!!!never subscribe here !!!

I ordered a subsription for 19,99Eur after successfull payment I was offered something like ‘subsription bundle’, but I did not read the info carefully and pressed the button ‘sure’. I was instantly charged another 39,99 Eur via apple pay without any kind of consent request! I always have to confirm the payment, but this time this was not the case and cought me by surprise. I instantly canceled the non-wanted subscription and contacted customer service for refund, but they just sent me AI generated nonsense response. This app is definately a fraud scheme. 100% do not recommend using it. Upd 2025-09-25: I initiated refund request via Revolut, as well sent another mail to customer service and today I can confirm - I received the refund. Even though I appreciate this final result, but in general the whole experience was annoying and looked unfair.

Subscription trap - AI generated recommendations for products is only what the subscription is, waste of money.

This is a subscription trap.

 I am dissatisfied with the subscription, purchased it on the website and emailed within 30 days, only for customer service to tell me I am not eligible for a refund??

 EDIT: I have received the full refund but it was through multiple frustrating conversations. Initially, they just said my subscription was cancelled, with no mention of a refund. Then I was told I wasn’t eligible. Later, they offered me a partial refund while trying to upsell me, and only after I insisted did they finally issue a full refund. While the refund policy was technically made clear on the sign-up page, I am mostly dissatisfied with the subscription model itself. I paid for a whole year, only to later discover that many of the products I expected to be included were not actually part of the plan.

Do not buy from this company! I placed an order over a month ago and never received my product. At first, they replied to my emails and asked some questions, but now their email address no longer exists. There is no phone number or any other way to contact them. I have lost my money and received nothing in return. Very disappointing and untrustworthy.

Waste of time. Dummies like this need to say upfront the plans before gathering all my dang data.