Average
Based on 383 reviews
Lovi3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smart skincare powered by AI Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data. Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app. Download on the App Store Apple and the App Store logo are trademarks of Apple Inc. AI Skin Analysis & Progress Tracking Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results. Personalized Routines & Product Fit Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error. Ingredient Insights & Smart Guidance Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Lovi (lovi.care) has 383 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 76 reviews with 1 star · Clear filters
Carla F.
This advertisement is a big joke! I got 2 charges I am not aware of. I’ve been trying to get a hold of their customer support to no avail. They don’t even want to give my money back!!!!!!! Don’t subscribe. This is garbage!!!!!
Reply from LoviAug 15, 2025
Dear Carla, Please check your Inbox — we want to share a small gift before the New Year 💜 With love, Sofia from the Lovi Skincare Team
Valerie
I applied for the three day subscription. I tried to cancel and I couldn’t and I’ve been trying to be in touch with Lovi by email because of course there’s no phone number and they just sent me in circles. They tell me I should cancel the subscription. It doesn’t even show up on my subscription account and I’ve asked them to refund me and they have not done so love if you see this I’d like a response. Refund.
Reply from LoviAug 15, 2025
Dear Valerie, Could you kindly confirm that everything has been solved? We’d be happy to make sure everything is all good, especially before the New Year 💜 And yes — our contact email address is still the same and working as before: [email protected]. With love, Sofia from the Lovi Skincare Team
Regina
This company never sent me any information after I paid when I go To app it as for same information I already gave them and wants payment info again! Please cancel!
Reply from LoviJul 6, 2025
Dear Regina, Could you kindly confirm that everything has been solved? We’d be happy to make sure everything is all good, especially before the New Year 💜 Our contact email address is still the same: [email protected] — waiting for your confirmation! With love, Sofia from the Lovi Skincare Team
Diliara D.
terribly inconvenient application. if you forgot to mark the care in the evening, in the morning you can't scroll the next day, you have to wait another day for the knife 🙈 annoying. let's see how the quality of the selected products is, how suitable it really is, waiting for the order and will update the review. so far after a week of using my products there is no improvement, quite the opposite.
Reply from LoviJun 14, 2025
Dear Diliara, Please check your Inbox — we want to share a small gift before the New Year 💜 With love, Sofia from the Lovi Skincare Team
Somto Miracle O.
I saw the AD on Facebook, and I was hoping to get products after paying £22.49 only to be informed after payment that it was only product recommendations and no products would be delivered to me. I really would appreciate a refund of my money as I was expecting to get products for my skin.
Reply from LoviMay 17, 2025
Hi! We’re really sorry for the confusion! Could you kindly contact us again at [email protected]? We'll be happy to issue a refund 💜️ Thanks, Alexey & the Lovi Skincare Team
Mnvt
It’s a scam. I got to know their website through instagram AD. I seemed a good thing at first because I was asked all the questions about my skin and products. The annual subscription I was offered was 0,18€ but the amount I was charged was 64.99€. I didn’t receive any mail of confirmation. And nothing so please don’t trust this website or app. Stay away from it please Edited version I’ve contacted your customer care but there’s no response
Reply from LoviMay 14, 2025
Hello again! It seems that we have probably solved the problem you've been referring to, and as a token of gratitude for your feedback and collaboration, we offered you a promo code for our app. Could you please check if all of that is correct? As it's hard for us to be 100% confident if we properly matched your review with the data from our support system. If anything is still unresolved, please let us know at [email protected]. Otherwise, thank you so much for highlighting the issue, such feedback is one of the most important things that helps us in making the product better! Thanks, Alexey and the Lovi team
Véronique
J'ai passé une commande le 24 mars d'un sac CABAIA soldé ,je ne l'ai jamais reçu ! Site FRAUDULEUX apparemment
Reply from LoviApr 25, 2025
Hi! Please let us clarify that Lovi doesn’t deliver products, but instead provides personalized recommendations based on your skin information to help you track improvements. We’re really sorry for any confusion! Just contact our support team at [email protected] — we’ll be more than happy to assist you with your subscription and answer all other questions 💜️
Vee
This company is a SCAM its all fake they take your money then dont allow you to use the cite, and refuse to answer the email request. Only solution canel or lock your card that you used
Reply from LoviApr 25, 2025
Hi! We’re really sorry for the inconvenience caused. Could you kindly try contacting us again at [email protected]? It could have been a glitch with email delivery — we never refuse to reply to our dear users and are always happy to help and assist 💜️ We understand that we may respond a bit later at times, but we’re definitely looking forward to your message!
