Lucky Orange Reviews | Read Customer Reviews of luckyorange.com

Lucky Orange Reviews | Read Customer Reviews of luckyorange.com

Lucky Orange reviews

Showing 595 reviews with 5 stars · Clear filters

Anthony
Jul 22, 2024
Lucky Orange is Great!
User session recordings are critical in help us diagnose the root cause of customer issues. Also, great customer service via Will Daniels & team.
Reply from Lucky OrangeJul 23, 2024
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Like you said, you can spot those root causes of customer pain points and make changes that resolve them. Thanks for your review, and we're here if you need anything! Cheers - Will from Lucky Orange
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Adam Skaloud, DROPLET T.
Jul 19, 2024
Does a lot, does it all well
I really like Lucky Orange for how much it offers - from recording user behaviour on our website to offering live chat services with customers. It's all very easy to use. Plus customer support was great when I reached out to the company!
Reply from Lucky OrangeJul 23, 2024
We’re thrilled you enjoy our technology and customer support! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Cheers - Jordan from Lucky Orange
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Sian P.
Jul 18, 2024
Lucky orange is an absolute asset
Lucky orange is an absolute asset to anyone running an online business. Analytics alone can not beat actual visitor behaviour. Just observing sticking points, allows you to change (put right) your website instantly. I have used the paid version with a previous business where Lucky Orange played an essential part of our team. I am currently using the free version (sadly) as I start to build my new business, regardless of the limited recordings it provides me with invaluable information. One day soon when business starts to roll, this app will be the 1st one I pay for.
Reply from Lucky OrangeJul 19, 2024
Thank you for taking the time to leave us a review and sharing the Lucky Orange love! You're right on the money - traditional analytics don't paint the entire picture of what your visitors experienced. When you get to see their behavior, whether it's clicking on an element or using your drop-down, you can see exactly what's working or where they get stuck. Thank you for your business, and we're here to support you now and in the future. If you need anything, don't hesitate to reach out! Cheers - Justin from Lucky Orange
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Fujii
Jul 18, 2024
The best part of this service is the…customer support
The best part of this service is the quick response from the customer support. I have never experienced to get the reply back this fast and the support guided me very kind. The service is trustworthy and should be valued more.
Reply from Lucky OrangeJul 18, 2024
Thank you for taking the time to leave us a review! We strive to provide all of our customers with a great product and great support to get you back on tracking ASAP. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
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Cleo C.
Jul 17, 2024
Great customer support and a great app as well.
Emilia is friendly and she approached me really well. She gave clear instructions and my concerns were addressed timely and well.
Reply from Lucky OrangeJul 18, 2024
Thank you so much for this great review! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success! As you know, we're always happy to help if you need anything! Cheers - Emilia from Lucky Orange
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Joe L.
Jul 17, 2024
I absolutely love Lucky Orange
I absolutely love Lucky Orange! For starters, the data we get get from live replays is invaluable for a small team looking to make smart decisions. And the Customer Service is lightning fast and has never had an issue that they couldn't solve.
Reply from Lucky OrangeJul 18, 2024
We’re thrilled you enjoy our customer support and technology! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for leaving us a review, and we wish you continued success! We're here if you need anything! Cheers - Emilia from Lucky Orange
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James C.
Jul 17, 2024
Knowledgable and helpful
I had a one on one video call with Jordan to answer my questions and understand a little more on how to sort the data for collection including funnels. He explained the information clearly and assisted in answering my questions.
Reply from Lucky OrangeJul 18, 2024
We’re so happy that we’ve been able to impress you with our technology and onboarding! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute app tour is a great way to accomplish it. It's also a great to connect with our customers. :-) Thank you for your review, and don't hesitate to reach out if you need anything. Cheers - Jordan from Lucky Orange
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Nate H.
Jul 16, 2024
Very helpful and gave me the right…
Very helpful and gave me the right things to check right away.
Reply from Lucky OrangeJul 18, 2024
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Emilia from Lucky Orange
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