Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
boris F.
They help me with my issues quickly and efficiently!
Reply from Lucky OrangeJun 14, 2024
Thanks for leaving us a review! We're happy to help and get you back on tracking as quickly as possible. There's no time to waste when conversions are on the line! Thanks again for your review, and reach out if you need anything! Cheers - Emilia from Lucky Orange
César
Great customer service! Thanks Emilia!
Reply from Lucky OrangeJun 14, 2024
Thank you for sharing such kind words! We love to help our users and strive to impress each one with both our technology and support. Can't wait to see how you grow your website with visitor insights! Thanks again for your review, and we're only an email away if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange
Maria Z.
It was not just quick but rather nice and helpful to chat with Emilia and to get the fixes for the ideal usage of LuckyOrange!
Reply from Lucky OrangeJun 14, 2024
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking! Cheers - Emilia from Lucky Orange
Marina A.
To start, the customer service is amazing! It’s giving me that small business vibe. Speedy responses with a real human who cares. I had a seven day trial, which I didn’t really start until two days before it was to end, and I asked for an extension which they gladly obliged, allowing me more time to observe its function. And by the way, I am very pleased with their service! Not only does it provide reports and a daily email summary, but also video footage of the traffic that goes on at your website, and where the mouse travels and clicks. Pretty amazing!
Reply from Lucky OrangeJun 5, 2024
Thanks for taking the time to leave us a review, Marina! These are words we love to hear. We strive to provide all of our customers with a great product and great support. Visitor behavior is crucial in improving your website! As you experienced, we have so many ways to visualize the data, whether it's from our dashboard to heatmaps to recordings and beyond! Thanks again for sharing the Lucky Orange love, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Catalina Téllez H.
Working with Jordan Dodd was an incredibly positive experience. His expertise and guidance were instrumental in helping us set up our Lucky Orange account efficiently and effectively. Jordan went above and beyond to demonstrate how to utilize key features such as events, conversion funnels, live chat, surveys, and more. His clear explanations and hands-on approach made the process seamless and easy to understand. We are grateful for his support and highly recommend his services to anyone looking to optimize their use of Lucky Orange.
Reply from Lucky OrangeMay 31, 2024
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
IBC
We’ve been using Lucky Orange for a month now and it has allowed a small business with a tight marketing budget asses and improve its website in-house! Only had one minor issue so far and used the chat to seek help. Justin’s response was fast with a swift resolution!
Reply from Lucky OrangeMay 31, 2024
We're thrilled that you've been able to gain so much from Lucky Orange! Love that we've empowered your conversion team of one to grow your conversions and improve your UX. Lucky Orange is a powerful asset to the SME tool box! We're happy to help you, and I'm glad we could get you back on tracking quickly. Thanks for your review, and let us know if you need anything! Cheers - Justin from Lucky Orange
Sarah
Super quick and helpful. No run around to get my questions answered.
Reply from Lucky OrangeMay 31, 2024
We know that there's no time to waste when there are sales on the line. Thrilled that we were able to impress you with our technology and support. Thanks for your review, and don't hesitate to let us know if you need anything! Cheers - Justin from Lucky Orange
Sean M.
I recently had an onboarding call with Lucky Orange, and it was an excellent experience. Despite only being 15 minutes long, the session provided a comprehensive overview of the software and its best uses. The concise yet informative nature of the call was greatly appreciated, as it didn't take much of my time. Additionally, I was able to get all of my questions answered effectively. Overall, it was a highly efficient and helpful introduction to Lucky Orange. So far, so good with this powerful software!
Reply from Lucky OrangeMay 31, 2024
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange
