Lucky Orange Reviews | Read Customer Reviews of luckyorange.com

Lucky Orange Reviews | Read Customer Reviews of luckyorange.com

Lucky Orange reviews

Showing 595 reviews with 5 stars · Clear filters

Courtney
Nov 14, 2023
Great customer service
Lucky Orange was easy to integrate with my shopify store. When I ran into an issue Jordan from their support team was of great help and got us and walked us through solutions. He even circled back to ensure everything was showing correct on our end and offered additional meeting time if need be!
Reply from Lucky OrangeNov 17, 2023
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Jordan from Lucky Orange
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Nichola M.
Nov 12, 2023
Love Lucky Orange
Whilst I am still in my trial period I am finding the tool really good and have no doubt that we will take on as a subscription model. The orientation call is a great idea! Thank you
Reply from Lucky OrangeNov 17, 2023
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your website's journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
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Matthew M.
Nov 10, 2023
Super helpful with website design
Super helpful with website design. We've used Lucky Orange for a good few years now & it always comes in handy, especially with analysing new websites & email campaign performance. Kelsey from their support team recently helped us in switching over to a new range of sites within the hour. 5/5.
Reply from Lucky OrangeNov 10, 2023
Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Kelsey from Lucky Orange
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Mat
Nov 9, 2023
One of the best apps for website optimization
Great app, useful all year round but especially during the BFCM period it helps us monitor and solve problems that we may not notice during development. One of the best and kindest supports out there.
Reply from Lucky OrangeNov 10, 2023
Love to hear that you’ve been able to learn more about your visitors to optimize your website! When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more sales. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking, and good luck with BFCM! Cheers - Emilia from Lucky Orange
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Rob
Nov 8, 2023
Great response re billing question
I needed clarity around billing. The support person was rapid and clear in her response and took my question seriously which led to a refund.
Reply from Lucky OrangeNov 10, 2023
Always happy to help! If you need anything else, don't hesitate to let me know! Cheers - Emilia from Lucky Orange
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Georgia B.
Nov 7, 2023
The most useful analytics platform I've…
The most useful analytics platform I've ever used. Being able to watch how customers my customers interact with the site in real-time is invaluable.
Reply from Lucky OrangeNov 10, 2023
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review! Always here if you need anything from our team! Cheers - Emilia from Lucky Orange
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KP
Nov 7, 2023
Had a good experience with Lucky Orange CRO
Had a good experience with Lucky Orange. The UI and UX of the app platform is easy to use and does what we were looking for. I had the pleasure with working with Angi, the conversion rate optimization manager at Lucky Orange, to see what improvements I can make for the website. She was great to work with and gave very well explained reasons for how things on the website could be better. She also gave easy and practical next steps that I can take to make the improvements needed on the website. Overall, Angi went above and beyond in giving a great experience when giving advice on the website optimization and I greatly appreciate it.
Reply from Lucky OrangeNov 10, 2023
It was an absolute pleasure to take a look at your website! You have done all of the hard work creating an amazing website. Using Lucky Orange is the key to unlocking the changes that can make a big impact on your conversion rate. Thank you for sharing the Lucky Orange love, and we're here if you need anything! Happy tracking! Cheers - Angi from Lucky Orange
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Valentin
Oct 27, 2023
Simple and efficient
Simple but efficient tool and really good and fast customer service ! Thank you !
Reply from Lucky OrangeNov 10, 2023
Thank you for the review! Lucky Orange certainly can feel like magic when you get that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please reach out should you need anything! Cheers - Jordan from Lucky Orange
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