Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
Mikus T.
Great service and support. Used classic LO and now will use the new one.
Reply from Lucky OrangeOct 16, 2023
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and for your business over all these years. We're here if you have any questions! Cheers - Emilia from Lucky Orange
Kevin
We have used Lucky Orange for a few years now and the amount oif info and live chat feature is amazing. The customer support is top notch and Emilia responded to my questions, Also was in contact within me within 25 minutes from the time I posted my question to the time of email responce. Top notch service!
Reply from Lucky OrangeOct 16, 2023
We’re always here to help our customers be as successful as possible, both now and in the future. Love to hear that you’ve been able to get some much insight into what customers experience to help you drive more conversions. Don’t hesitate to reach out should you have any questions! Happy tracking, and thank you for your business over all of these years! Cheers - Emilia from Lucky Orange
Jonathan S.
Very well thought through and well coded program. Quick customer service. Intuitive interface. Doesn't happen often that someone thinks through the coding of their program from A to Z. Highly recommend!
Reply from Lucky OrangeOct 16, 2023
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Kelsey from Lucky Orange
Grabt
Great product that shows how users interact with our site. Simple to use interface and easy to add to site.
Reply from Lucky OrangeSep 28, 2023
Thank you for your positive feedback! We designed Lucky Orange with the primary goal of offering insights into user interactions in the most user-friendly manner. We're delighted to hear that you found our interface simple and the integration process seamless. Our mission is to empower businesses like yours to understand visitor behavior better, and it's heartening to know that we're achieving that. We're committed to continuous improvement and ensuring that you always have the best tools at your fingertips. Cheers - Jordan from Lucky Orange
Quinn T.
We love L.O. at our company! It works great, gives the best types of information on our sites, helps us improve our customer service as well as helps us catch issues on the site. Also, I had an issue that I was dreading asking for help with and it was answered, fixed, and ready to go again in under 20 minutes via email. Great customer service!
Reply from Lucky OrangeSep 28, 2023
And we 🧡 our users! We're absolutely thrilled to hear how much value Lucky Orange brings to your company! Our primary aim is to provide actionable insights that can drive improvements in customer service and website functionality. It's fantastic to know that our tool has been instrumental in enhancing your site's performance. Moreover, our customer service team is dedicated to ensuring swift and effective resolutions, and we're glad your issue was addressed promptly. Your satisfaction is our top priority, and we're always here to support you in every way possible. Thank you for your review and sharing the Lucky Orange love! We're here should you need anything. Cheers - Will from Lucky Orange
Reynold L.
I recently started using Lucky Orange for my website analytics and visitor tracking, and I must say that I am thoroughly impressed with their service. Here's why I'm so satisfied: User-Friendly Interface: Lucky Orange provides an incredibly intuitive and user-friendly interface. Even if you're not tech-savvy, you can easily navigate through the platform and access all the features. Powerful Insights: The depth of insights Lucky Orange offers is remarkable. I can now track visitor behavior, see where they click, watch session recordings, and analyze heatmaps. This information has been invaluable in optimizing my website. Real-Time Analytics: One of the standout features for me is the real-time analytics. It's incredible to see what's happening on my website as it unfolds, allowing me to make immediate improvements. Excellent Customer Support: Whenever I've had questions or needed assistance, the Lucky Orange support team has been quick to respond and extremely helpful. They truly go the extra mile to ensure their customers are satisfied. Affordable Pricing: Lucky Orange offers excellent value for money. Considering the wealth of features they provide, their pricing is very reasonable, making it accessible for businesses of all sizes. Increased Conversions: Thanks to Lucky Orange, I've been able to identify and fix issues on my website that were hindering conversions. This has led to a noticeable increase in my website's performance. In summary, I couldn't be happier with my experience using Lucky Orange. It has become an indispensable tool in my web optimization toolkit, and I highly recommend it to anyone looking to gain valuable insights into their website's performance. Thank you, Lucky Orange, for making my online journey more successful and enjoyable!
Reply from Lucky OrangeSep 28, 2023
Wow! Thank you for taking the time to leave us such a comprehensive review. Your observations and experiences are greatly appreciated! It goes without saying that you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange
Zara
Having had an introduction call for the lucky orange platform I feel very happy with the support offered by the lucky orange team. Emilia was super helpful and informative!
Reply from Lucky OrangeAug 25, 2023
Thanks for your review, Zara! I loved to assist users like you to get the most out of Lucky Orange. When you can really see what people are doing on your website, you can make changes to produce real results. Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Mark A.
Helpful, concise, answered all my questions
Reply from Lucky OrangeAug 25, 2023
Thanks for leaving this review, Mark! We appreciate your business and are always here to help. Happy tracking! Cheers - Emilia from Lucky Orange
