Excellent
Based on 654 reviews
Lucky Orange4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Lucky Orange (luckyorange.com) has 654 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 595 reviews with 5 stars · Clear filters
Mkt Y.
I think it's a game changer, no joke. Watching the entire customer journey is so much better than just heat maps.
Reply from Lucky OrangeApr 17, 2026
These are words we love to hear! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Again, we appreciate your review, and we're here should you need anything else! Cheers - Will from Lucky Orange
Melissa
We’ve had a great experience with Lucky Orange! The live chat is a huge plus. It makes it easy to connect with customers right away. The real-time visitor data and segments are super helpful for understanding how customers are using our site, along with the analytics and heatmaps that give us clear insights. We also really like the on-site surveys. Being able to collect feedback without sending customers away from the site is a big win. Overall, it’s been a really useful tool for improving both customer experience and site performance.
Reply from Lucky OrangeApr 17, 2026
Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through live chat, heatmaps, and surveys can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
Becca
I’ve really been loving Lucky Orange. It’s so simple to navigate, and I can easily see exactly what visitors are doing on my website. The whole platform feels very user-friendly and not overwhelming, which I feel like is rare with tools like this. It’s been super helpful for understanding what’s actually working on my site.
Reply from Lucky OrangeApr 10, 2026
Thanks for taking the time to leave us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange
Melanie W.
The reports are really useful to see what is happening on my store. I need to deep dive a little further but so far super impressed with the insights
Reply from Lucky OrangeApr 10, 2026
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything! Cheers - Justin from Lucky Orange
Lee K.
Excellent monitoring software. So insightful to see user journeys.
Reply from Lucky OrangeApr 10, 2026
Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
Josh S.
Quick and to the point!
Reply from Lucky OrangeApr 10, 2026
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking! Cheers - Justin from Lucky Orange
Mark
Justin was super helpful in getting us set up and made me feel set up for success.
Reply from Lucky OrangeApr 10, 2026
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange
reda M.
Great app for understanding customer behavior seeing real time visits and recordings helped me quickly spot issues and improve my store, very useful for increasing conversions.
Reply from Lucky OrangeApr 10, 2026
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange
