LugxeryReviews of lugxery.com

Reply from LugxeryApr 13, 2026

EDIT: Thank you for sharing the details. The item was not purchased from us. Hello, Thank you for the review. Mistakes happen from time to time, although rare. We've sent you return labels twice, please check your spam/junk folder. You also haven't sent us a picture or description of what we did send you. Please reply. You can send the item back to us or we can work something else out that might be in your favor. Thanks again!

Reply from LugxeryApr 10, 2026

Hi there. We are very transparent about what we sell. Your order was for a 5ml sample decant, which was clearly stated on the product page. We do not sell $300 retail bottles for $30. Our decant service is designed to let customers test out premium fragrances without committing to the full retail price.

Reply from LugxeryMar 6, 2026

At Lugxery LLC, we take delivery issues very seriously and conducted a full investigation into this shipment. USPS provided official GPS coordinates confirming the driver was at this specific doorstep at the time of delivery. Furthermore, a physical signature was obtained from an individual at the residence to confirm a person-to-person handoff. Regarding insurance, coverage is designed for items lost in transit; it does not apply to packages that the carrier has verified as successfully delivered and signed for at the correct address. We provided the buyer with the formal path to file a Federal Mail Fraud report with the U.S. Postal Inspection Service to contest the carrier's evidence, but we cannot issue refunds for verified, signed-for deliveries. We stand by our 100% authenticity and our commitment to secure, documented shipping.

Reply from LugxeryJan 22, 2026

Hi Jose, This review is incorrect. We do not ship to Puerto Rico because perfumes are alcohol-based and classified as Hazardous Materials (Class 3 Flammable Liquids). Federal aviation regulations prohibit us from shipping these items via air transport, which is required for standard delivery to your location. This is a safety regulation, not a choice. If you had contacted our support team prior to leaving this review, we could have explained these federal regulations to you immediately. We are always happy to answer questions, but we cannot change federal law to suit a single order. UPDATE: Hi Jose, Thank you for your update. We appreciate your business in November. Since that order, we have conducted a strict internal audit of our DOT compliance and shipping zones. We determined that shipping Class 3 Hazardous Materials (perfume) to Puerto Rico carries too high a risk of non-compliance with FAA regulations, as many packages are inadvertently routed via air by carriers. We are not willing to risk federal fines or safety violations, even if other stores choose to ignore these regulations. We checked our support logs and do not have a record of a missed email from you; please check your spam folder or verify the address used. We cannot compromise on safety regulations, regardless of past orders. FINALLY: Please review our posted Shipping Policy https://lugxery.com/policies/shipping-policy