LumensReviews of lumens.com

Reply from LumensMay 7, 2026

Hello Linda I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers. I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com. It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion. Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent. Best Wishes Kate Lumens Customer Experience

Reply from LumensApr 30, 2026

Hello Derrick, I’m sorry for the frustration you’ve experienced while trying to track down your order—I understand how important it is to get clear answers. I wanted to share a few details that may help. Our order numbers start with “SO,” “L,” or “CL,” and we are a lighting, home décor, and furniture company operating through lumens.com. It’s also worth noting that there is another company with a very similar name that uses lumen.com (without the “s”), which can sometimes cause confusion. If you’re able to provide a description of the item you purchased, I’d be happy to take another look and see if there’s anything further I can do to assist. I truly hope you’re able to locate your order details and get this resolved quickly. Please don’t hesitate to reach out with any additional information. You can also contact us at (877) 445-4486 if you'd like to speak with an agent. Best Wishes Kate Lumens Customer Experience Hello, I understand this situation is frustrating, and I’d like to help resolve it as quickly as possible. To assist in locating your order, could you please provide the item number or a description of the item you purchased? With a bit more detail, I’ll be able to investigate further and work toward a solution. Thank you for your patience, and I look forward to your reply. Best regards, Kate Lumens Customer Experience Hello, Thank you for reaching out to us. We were unable to locate an order associated with the email address or phone number you provided. It’s possible that the purchase may have been made under a different set of details. Additionally, there are several companies with similar names, so we recommend checking your receipt to confirm the correct business and any associated contact information. If you’re able to provide any additional details—such as an order number, alternate email, or billing name—we’d be happy to take another look. Please let us know how you’d like to proceed. Best regards, Kate Lumens Customer Experience

Reply from LumensApr 27, 2026

Hello Carolyn, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further Best Wishes Kate Lumens Customer Experience

Reply from LumensApr 27, 2026

Hello Kirsten, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further Best Wishes Kate Lumens Customer Experience

Reply from LumensApr 1, 2026

We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further Best Wishes Kate Lumens Customer Experience

Reply from LumensMar 18, 2026

Hello Kristen, Thank you for your feedback. We appreciate you bringing this to our attention and sincerely apologize for your experience. While your request came in on a Saturday when our Trade Customer Service team is unavailable, it should have been followed up on the next business day. We regret that this did not happen and are reviewing our processes to ensure requests are properly assigned moving forward. Thank you for your patience. The note regarding refunds for items damaged due to improper return packaging does not apply here, as the damage happened prior to delivery. We apologize for any confusion this may have caused. Your replacement is in process, and you can expect to hear from our team within a day or so. If you have any questions or concerns, please feel free to reach out. We're happy to help. Best Wishes Kate Customer Service

Reply from LumensMar 12, 2026

Hi Ann, Thank you for your feedback. We appreciate the opportunity to improve our customer service and sincerely apologize for your experience. Open Box items are offered at a significant discount and tend to sell out very quickly. In most cases, once an item is purchased, our system immediately updates the inventory so the item can no longer be ordered once it sells out. Occasionally, an order may be delayed in the system due to an issue such as billing verification or an address error. When this happens, it can briefly allow additional orders to enter the system before the inventory fully updates. Unfortunately, when the delayed order resumes processing, it may cause the item to appear oversold. Because the item has already sold out, we had to cancel the order. We sincerely apologize for the inconvenience and understand how disappointing this can be. As a gesture of apology for your experience, we are sending you a gift certificate. Please feel free to reach out anytime, we're always happy to help. Best Wishes, Kate Customer Experience

Reply from LumensMar 12, 2026

Hello Josef, We sincerely apologize for the inconvenience. Unfortunately, we were unable to locate your order with the information provided. When you have a moment, please share your email address or order number so we can assist you further. Thank you for your understanding, and we look forward to helping you! Best regards, Kate Lumen's Customer Service