Bad
Based on 127 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumilux is listed under Cosmetics & Makeup.
Lumilux (lumilux.com) has 127 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
Showing 120 reviews with 1 star · Clear filters
Daizi R.
Total scam, marketing professional products from London, really cheap junk found on Temu for $12. Refused to respond to emails even though they say they offer a 30-day money back. Took 2 months to respond to CC dispute and let me tell you. There are no buyer protections for merchants who don't respond to return requests. Total scam, rip off and they are working under multiple names with the same images.
Kaye
Says my package was delivered, which is not true! Never received it. Can’t get through to a customer service agent either! They need to be shut down. Scamming a** people!!! Don’t order from them.
Breanne W.
Not only did they trapped me into an auto ship I couldn’t cancel, but they insisted on sending another order despite me begging them not to. The package has arrived and has not been open. I initiated a return, at which point they asked me for photos of the package. I sent photos of the package and their reply was that the item was “not able to be returned since my auto ship was on sale.” This company is a complete scam, not to mention their products do not work. Stay far far away from this company.
Tanyia J.
I have not received my Dr. Max Dr. Malson lip balm or face bombs I have not received mine yet and it’s been over almost a month i’m really disappointed
Bobby G.
RE: #LumiLux™ 7 Colour Infrared PDT LED Therapy Spa Facial Device What can l say... That hasn't already been said before. REPEATEDLY!!! l was drawn in, no matter how many times l tell myself 'don't do it. DON'T DO IT... lt's too good to be true.' lt's in MY basket, and payments been made and all because the promotion was reduced from £495.00 to £99.00. WOW. REALLY. Yes it was. The #LumiLux™ 7 Colour Infrared PDT LED Therapy Spa Facial Device complete with wonky electrical plug adaptor was an amazing £99.00... lt would be SO rude not to order it, wouldn't it??? Anyway, please ignore the 1 star over-rating. As you're unable give negative feedback, l will glowing give #LumiLux an incredible -100% on their lack customer service. l initially contacted them via email(s) since September 2025, no reply. No reply. Their website - contact us, NO REPLY. A few weeks later. A delivery of an unwanted and unordered #DEIOVR - POT LED light Therapy Machine - Calcium-H-Supplement machine appeared... Unsure by who and why, wrapped up in layers and layers of cling-film. l now have two of these facial machines, that take space up; and #DEIOVR is much bigger/wider than the #LumiLux. The wonky electrical adaptor plug: #LumiLux™ 7 Colour Infrared PDT LED Therapy Spa Facial Device, with 7 sets of different lights including NIR and an unordered / unwanted DEIOVR - POT LED light Therapy Machine - Calcium-H-Supplement machine without NIR. lt appears that #LumiLux have yet to pass that module on customer service, as they do NOT respond to their emails; and observing the tremendous amount of glowing feedback from other people / customers of #LumiLux, why am l not surprised!!! Before l give you all the wrong impression, l am not a storage base for either #Lumilux or #DEIOVR products. lf and when #Lumilux pass this module in customer service, or the other module 'Where you / they give a ....' (please feel free to fill in the blank). Please can you send a replacement electrical adaptor as previously requested on numerous occasions, as well as the return address with QR code for free posing to me; in order to return the unwanted #DEIOVR. Thank you for taking your time to read my feedback.
Zahra D.
Bought the red light therapy LED massage brush. Only used for 1 month and the massage function has stopped working. Emailed lumilux only to have no one reply or see to my issue. Massage brush came in a tatty old box which isn't reflective of the description of this being high quality.
Belinda J.
I purchased an ultra sculpt on 3 Sept and requested refund within 14 days as the product was of poor quality. I received an email requesting pictures and a video, both of which were provided. I’ve had no response to my emails. Absolutely disgraceful!
Elle T.
L'ordine pagato non è mai arrivato ! Nonostante ripetuti solleciti. Non affidabile.
